Helpdesk Assistant

Catch 22; Grays; On-site; GBP 12,500 - 18,000; Part time

Job summary

Catch 22 is recruiting for a Business Support Assistant - Helpdesk at a busy public building in Grays, Essex. The role focuses on supporting maintenance, compliance and helpdesk operations with a strong customer service emphasis.

The role involves logging and monitoring maintenance tasks, updating CAFM systems, assisting with health and safety compliance and delivering excellent service to site users. 25 hours per week on a rota, including weekends, with early starts from 6:30am and late

Qualifications

• Experience in administration, helpdesk, facilities or customer service is advantageous.

Responsibilities

• Log and monitor maintenance tasks.
• Update CAFM systems to track work.
• Support health and safety compliance activities.
• Provide excellent customer service to building users.

Skills

Administration

Helpdesk

Customer service

Tools

CAFM systems

Job description

Catch 22 are working with a well-known property management company to recruit a Business Support Assistant - Helpdesk based at a busy public building in Grays, Essex. This is a customer-focused role supporting maintenance, compliance, and helpdesk operations across the site.

Working closely with contractors and site teams, you'll log and monitor maintenance tasks, update CAFM systems, support health & safety compliance activities, and provide excellent customer service. Previous administration, helpdesk, facilities, or customer service experience would be advantageous.

Hours: 25 hours per week on a rota basis, including weekends. Shifts vary, with early starts from 6:30am and late finishes up to 10:00pm.