Helpdesk Assistant

Catch 22; Essex; On-site; GBP 13,000 - 20,000; Part time

Job summary

Catch 22 are recruiting a Business Support Assistant - Helpdesk for a busy public building in Grays, Essex. This role focuses on supporting maintenance, compliance, and helpdesk operations, with a strong emphasis on customer service.

Part-time role, 25 hours per week on a rota including weekends, with early starts from 6:30am and late finishes up to 10:00pm. You will log tasks, update CAFM systems, and assist with safety compliance while coordinating with contractors.

Qualifications

• Previous administration, helpdesk, facilities, or customer service experience is advantageous.
• Experience with CAFM systems is helpful.

Responsibilities

• Log and monitor maintenance tasks across the site.
• Update CAFM systems to track work orders.
• Support health and safety compliance activities.
• Provide excellent customer service to building occupants.

Skills

Customer service

Administration

Helpdesk

Facilities

Tools

CAFM software

Job description

Catch 22 are working with a well-known property management company to recruit a Business Support Assistant - Helpdesk based at a busy public building in Grays, Essex. This is a customer-focused role supporting maintenance, compliance, and helpdesk operations across the site.

Working closely with contractors and site teams, you'll log and monitor maintenance tasks, update CAFM systems, support health & safety compliance activities, and provide excellent customer service. Previous administration, helpdesk, facilities, or customer service experience would be advantageous.

Hours: 25 hours per week on a rota basis, including weekends. Shifts vary, with early starts from 6:30am and late finishes up to 10:00pm.