Helpdesk Administrator

The Business Connection Group; Chester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Free city centre parking

Company pension

Private medical insurance

25 days holiday + BH

Employee Assistance Programme

Employee recognition awards

Retail discounts platform

Job summary

The Business Connection Group is seeking a Helpdesk Administrator in Chester to be the first point of contact for urgent property and safety enquiries, coordinating with contractors and updating internal systems. This fully office-based role operates Monday to Friday, 9am-5pm, at the Chester Head Office in the city centre.

Benefits include free city centre parking, a company pension, private medical insurance, 25 days holiday plus Bank Holidays, an Employee Assistance Programme, recognition

Qualifications

• Customer service and telephony experience required.
• Proficient in Excel and Outlook with inbox management.
• High degree of accuracy and attention to detail.
• Strong organizational skills and ability to prioritise and meet deadlines.
• Excellent written and verbal communication.
• Flexibility to cover other departmental tasks.
• Team player with ability to handle difficult conversations.

Responsibilities

• Be the first point of telephone contact for urgent property enquiries, clarifying details and providing initial guidance.
• Process and accurately record property enquiries on the internal database.
• Liaise with contractors to provide updates on estimated work and start dates, updating the internal system.
• Determine responsibility for repair issues and advise callers accordingly.
• Confirm completion of works with contractors and process recharges when required.
• Determine the correct accounting code when processing orders to maintain budgets.
• Communicate with internal departments following works to maintain stock and fixtures.
• Support contractor performance through feedback on time, cost, and quality.

Skills

Customer service

Telephone handling

Excel

Outlook

Accuracy

Organization

Communication

Teamwork

Tools

Internal database

Job description

Working for this highly successful and passionate business with over 20 years as a recognised market leader, the Helpdesk Administrator will be the first point of contact for urgent property and health and safety enquiries, liaising with contractors to provide updates on estimated work.

Hours of work - Monday to Friday, 9am-5pm.

The Chester Head Office is based in the city centre in a stunning location - the role is fully office-based.

Benefits

• With free city centre parking
• a company pension
• private medical insurance
• 25 days' holiday plus Bank Holidays
• an Employee Assistance Programme
• employee recognition awards
• and access to a platform with retail discounts and offers

Responsibilities

• Being the first point of telephone contact for urgent property enquiries - clarifying details and providing initial guidance to the caller
• Process and accurately record property enquiries on the internal database
• Liaise with contractors to provide updates on estimated work and commencement dates, ensuring all parties are kept informed and the internal system updated
• Determine responsibility for repair issues and advise the caller accordingly
• Confirm completion of works with contractors and processing of recharges when required
• Determine the correct accounting code when processing orders to maintain budget levels
• Communication with internal departments following works to maintain fixtures and fittings inventory
• Assist in driving contractor performance through feedback on time, cost, and quality assessments
• To log and follow through the support required with insurance claims, liaising with stakeholders, contractors and insurance companies

Skills and Experience

• Customer service and telephony experience is essential, along with exceptional problem-solving abilities
• Excel and Outlook skills (including Inbox management) are essential
• High degree of accuracy and attention to detail
• Great organisational skills and ability to prioritise and work to tight timescales
• Excellent communication skills, both written and verbal
• Flexibility to cover other departmental tasks or assist as required
• Good team player
• Able to manage difficult conversations

KEYWORDS

helpdesk, property, queries, support, claims

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven't contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.