Helpdesk Coordinator

Bowdon Associates Limited; Bolton; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Pension 5%

Professional development

Modern head office

Collaborative team

Growth potential

Job summary

Bowdon Associates Limited is seeking a proactive FM Helpdesk Coordinator in Bolton to join a busy facilities management team. You will coordinate maintenance schedules, handle client inquiries and keep CRM records up to date, supporting the delivery of services for commercial and residential buildings.

The role requires strong organisational abilities, excellent communication, and the capacity to manage multiple tasks in a fast-paced environment.

Qualifications

• Previous experience in an administrative role within a busy construction or facilities management setting.
• Strong organisational skills and attention to detail.
• Experience with CRM systems (Big Change experience is advantageous but not essential).
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Excellent communication skills, both written and verbal, with a strong client management focus.
• Ability to work independently as well as part of a team.

Responsibilities

• Coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services.
• Ensure CRM system is accurately updated with all relevant project data, client communications and progress updates.
• Provide updates on project status to clients, address concerns and maintain documentation.
• Facilitate communication between the helpdesk team and other departments to ensure smooth operations.
• Prioritise incoming requests and address urgent matters promptly.
• Support the team with general administrative duties to meet deadlines and maintain efficient operations.

Skills

Organisational skills

Communication skills

Multi-tasking

Client management

Independent & team player

Tools

CRM systems (Big Change)

Job description

Title: FM Helpdesk Coordinator

Location: Bolton

Salary: £27,000 - £30,000

The Client

Our client are a dynamic and rapidly expanding leader in the construction and facilities management sector. They provide a comprehensive range of services aimed at optimising the operations of commercial and residential buildings.

As part of their continued growth, they are seeking a skilled and dedicated Helpdesk Coordinator to join their team. This is an exciting opportunity to contribute to a fast-paced and collaborative work environment while supporting the financial operations of the company.

The role of Helpdesk Coordinator - Facilities Management

As a Helpdesk Coordinator, you will play a vital role in supporting the efficient delivery of services by coordinating and managing both reactive and planned maintenance activities. You will be responsible for handling maintenance schedules, managing client enquiries, and ensuring that records are accurately updated in our clients CRM system.

This role offers an exciting opportunity to work within a supportive and rapidly growing team where your skills will be valued, and your development will be encouraged. If you are organised, proactive, and enjoy working in a fast-paced environment, we want to hear from you

Key Responsibilities of the Helpdesk Coordinator

You will coordinate reactive and planned maintenance schedules for electrical and commercial fit-out services. You will ensure that the CRM system is accurately updated with all relevant project data, including client communications and progress updates.

As the point of contact for clients, you will provide updates on project status, address concerns, and ensure that all administrative documentation is accurate and up to date.

You will facilitate communication between the helpdesk team and other departments to ensure smooth operations and will prioritise incoming requests, addressing urgent matters promptly.

Additionally, you will support the team with general administrative duties to meet deadlines and maintain efficient operations.

Essentials

• Previous experience in an administrative role within a busy construction or facilities management setting
• Strong organisational skills and attention to detail
• Experience with CRM systems (Big Change experience is advantageous but not essential)
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment
• Excellent communication skills, both written and verbal, with a strong client management focus
• Ability to work independently as well as part of a team

What's on Offer

• Competitive Salary: Based on experience.
• Pension Scheme: 5% pension contribution to help secure your future.
• Professional Development: Opportunities for continuous personal and career growth.
• Modern Head Office: Join a vibrant and innovative workplace with a supportive team atmosphere.
• Collaborative Team: A culture that values communication, respect, and shared success.
• Exciting Growth Potential: Be part of a growing company with a clear vision for the future.

Keywords: Helpdesk, Facilities Management, FM, Facilities, Helpdesk Scheduler, Helpdesk Administrator

Bowdon Associates is a member of the Guild of Quality Employment Agencies and has agreed to adopt the compliance and recruitment standards that form the basis their code of conduct. A quality, transparent and responsible recruitment agency committed to raising the industry standards