Property Customer Advisor - Hybrid, Training & Growth

Foxtons; West Midlands; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

ARLA qualification training

Career progression

Pension scheme

Wellbeing support

Family-friendly policies

Volunteering day

Team events

Inclusive culture

Job summary

Foxtons Worcester is seeking a Customer Advisor to join a team dedicated to helping landlords and tenants with a friendly, professional service. You’ll start with comprehensive training and ongoing support to develop your customer service and administrative skills, even if you have no prior experience.

You will handle day-to-day admin, coordinate property matters, and assist with maintenance requests, while learning property processes and legislation. A rewarding career with progression awaits.

Qualifications

• No prior experience required; training provided.
• Willingness to pursue ARLA qualification.

Responsibilities

• Provide excellent customer service to tenants and landlords throughout the tenancy journey.
• Support day‑to‑day administration and coordination of property matters.
• Learn how to handle queries, resolve issues, and keep customers informed.
• Assist with maintenance requests and liaise with contractors.
• Work closely with local offices and specialist teams.
• Build knowledge of property processes, systems, and legislation.

Skills

Customer service

Administration

Job description

Foxtons Worcester is seeking a Customer Advisor to join a team dedicated to helping landlords and tenants with a friendly, professional service. You’ll start with comprehensive training and ongoing support to develop your customer service and administrative skills, even if you have no prior experience.

You will handle day-to-day admin, coordinate property matters, and assist with maintenance requests, while learning property processes and legislation. A rewarding career with progression awaits.