Trainee Property Support & Resolutions Advisor

Foxtons Estate Agents; Watford; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

ARLA qualification training

Pension scheme

Wellbeing support

Volunteering day

Career progression

Team socials

Job summary

Foxtons Estate Agents in Watford is seeking a Trainee Customer Resolutions Advisor to deliver outstanding service to landlords and tenants. You will support tenancy administration, handle queries, coordinate maintenance, and learn property processes from day one.

From the start, you will receive structured training with a path to ARLA qualification, regular reviews, and clear progression. Hybrid working is offered after training, fostering career growth within Foxtons.

Qualifications

• No prior property management experience required.
• Full training and ongoing support provided from day one.
• Experience in customer service or admin roles is beneficial but not essential.

Responsibilities

• Providing excellent customer service to tenants and landlords throughout the tenancy journey
• Supporting with day-to-day administration and coordination of property matters
• Learning how to handle queries, resolve issues, and keep customers informed
• Assisting with maintenance requests and liaising with contractors
• Working closely with our local offices and specialist teams
• Building your knowledge of property processes, systems, and legislation

Skills

Customer service

Organisational skills

Attention to detail

Proactive attitude

Problem-solving

Job description

Foxtons Estate Agents in Watford is seeking a Trainee Customer Resolutions Advisor to deliver outstanding service to landlords and tenants. You will support tenancy administration, handle queries, coordinate maintenance, and learn property processes from day one.

From the start, you will receive structured training with a path to ARLA qualification, regular reviews, and clear progression. Hybrid working is offered after training, fostering career growth within Foxtons.