Property Customer Advisor — Hybrid Training & ARLA Path

Foxtons Estate Agents; Watford; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

ARLA qualification training

Contributory pension

Wellbeing support

Volunteer day

Team events

Parental leave

Training & development

Social events

Job summary

Foxtons Estate Agents in Watford is seeking a Customer Advisor to deliver exceptional service to landlords and tenants while developing professional skills. You will support a portfolio of residential properties and gain hands-on experience from day one.

Flexibility to work from home after training is offered, with structured onboarding and opportunities to gain ARLA qualifications. A proactive, detail-oriented mindset will help you thrive in this role and advance your career in property.

Qualifications

• Strong customer service mindset and ability to handle inquiries professionally.
• Excellent organisational and administrative abilities.
• High attention to detail in a fast-paced environment.
• Proactive, positive attitude with willingness to learn.
• Good problem-solving skills and resilience.

Responsibilities

• Provide excellent customer service to tenants and landlords throughout the tenancy journey.
• Support day-to-day administration and coordination of property matters.
• Learn how to handle queries, resolve issues, and keep customers informed.
• Assist with maintenance requests and liaise with contractors.
• Work closely with local Foxtons offices and specialist teams.
• Build knowledge of property processes, systems and legislation.

Skills

Customer service

Organisational skills

Attention to detail

Proactive attitude

Problem solving

Job description

Foxtons Estate Agents in Watford is seeking a Customer Advisor to deliver exceptional service to landlords and tenants while developing professional skills. You will support a portfolio of residential properties and gain hands-on experience from day one.

Flexibility to work from home after training is offered, with structured onboarding and opportunities to gain ARLA qualifications. A proactive, detail-oriented mindset will help you thrive in this role and advance your career in property.