Property Coordinator

Ritz Recruitment; London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A residential rental company in Hammersmith is seeking an Accommodation Co-ordinator. This role involves managing resident issues, providing excellent customer service, and ensuring compliance with operational procedures. The ideal candidate will have a strong sales background and be adept at communication. Weekend work is required during peak periods.

Qualifications

• Experience in business to customer sales.
• Strong customer service skills.
• Previous administrative experience.

Responsibilities

• Manage resident issues including arrears and maintenance.
• Provide front of house services and customer check-ins.
• Coordinate with managers on property marketing.

Skills

Communication

Customer Service

Sales

Tools

Microsoft Outlook

Job description

Accommodation Co-ordinator

Perm role

Up to £30,000 + 10% discretionary bonus

Location: Hammersmith, West London

My client, a residential rental company developing properties across the UK for students and private rentals, is currently recruiting for an admin-savvy Accommodation Co-ordinator to join their site in Hammersmith. This role is to start immediately!

You will join a small team of 4 and work closely with their experienced Accommodation Co-ordinator and Accommodation Manager.

Responsibilities include:

• Communicating effectively face-to-face, via telephone, and in writing with customers and colleagues to understand and respond to their needs
• Providing front-of-house services at the property as required
• Monitoring and managing residents, including arrears, behaviour issues, maintenance, and damage
• Responding decisively to customer complaints and mediating tenant disputes to effective resolution following core operating procedures
• Ensuring compliance, security, and integrity of customer data
• Processing front-office payments and invoices
• Completing customer check-ins/outs and other resident processes accurately and in a timely manner
• Responding to sales inquiries promptly
• Performing property viewings in line with procedures
• Attending information events and fairs to provide potential customers with information
• Coordinating with Managers on property merchandising and marketing collateral, including show flats, exterior banners, site hoardings, reception areas, and social media
• Conducting regular building patrols to identify maintenance needs or health and safety risks
• Scheduling flat inspections and recording findings
• Logging and monitoring maintenance issues and liaising with the facilities team for timely repairs
• Updating property documentation files as needed

This is a busy, hands-on role requiring proactive engagement.

Candidate requirements:

• Experience in business-to-customer sales
• A background in PBSA/BTR or customer service
• Proficiency with business operating systems, including Microsoft Outlook
• Strong customer service skills
• Ability to quickly learn processes and systems
• Excellent communication skills, both oral and written
• Willingness to support emergency on-call duties on a rota basis
• Previous administrative experience

Please note that weekend work is involved, with Saturdays rotating among team members. Additionally, during the busy summer period, particularly in August, all team members are expected to work, and no annual leave will be approved during this time.

If you are interested in this role, please apply now.

Ritz Recruitment Agency