Property Contracts Manager

TN United Kingdom; Southend-on-Sea; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Contract Manager to oversee cleaning and grounds maintenance contracts. This role involves managing a small team, ensuring high service standards, and enhancing resident satisfaction. You will play a pivotal role in contract oversight, performance management, and stakeholder relations, contributing to the quality of life for local residents. With a flexible working arrangement of four days on-site and one day remote, this position offers an exciting opportunity to make a tangible impact in a collaborative team environment. If you are proactive and organized, we invite you to apply!

Benefits

Flexible working arrangements

Collaborative team environment

Qualifications

• Proven experience in contract management within estate services.
• Strong skills in performance management and problem-solving.

Responsibilities

• Manage cleaning and grounds maintenance contracts to meet SLAs.
• Lead a team and ensure high service standards for residents.

Skills

Contract Management

Performance Management

Problem-Solving

Data Analysis

Communication Skills

Job description

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Property Contracts Manager, Southend-on-Sea

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EU work permit required:

Yes

Job Reference:

8fa9a995703d

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Estate Services Contract Manager –
Location: London (4 days on-site, 1 day remote)
Rate: £300 – £350 per day (Inside IR35)
Start Date: Immediate (subject to interview, references and DBS check)

The Opportunity

We are seeking a skilled and motivated Contract Manager to join the Housing Department of a London Borough Council in West London. This role will be responsible for overseeing the delivery of cleaning and grounds maintenance contracts across the borough’s estates. You will play a central part in ensuring high service standards, managing a small team, resolving resident concerns, and driving forward service improvements.

Main Responsibilities

• Contract Oversight: Manage the cleaning and grounds maintenance contracts, ensuring contractors meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Performance Management: Convene monthly contract review meetings, monitor contractor performance, and implement necessary improvements.
• Team Leadership: Line manage a team of four officers, supporting estate inspections, complaint resolution, and service enhancement activities.
• Stakeholder Relations: Build strong working relationships with residents, contractors, and internal teams to resolve issues and enhance the quality of service.
• Complaints and Compliance: Oversee the complaints process, ensuring timely responses and high levels of resident satisfaction.
• Health and Safety: Ensure contractors adhere to health and safety regulations in the delivery of waste collection and street cleansing services.
• Reporting and Analysis: Analyse service performance data, produce clear management reports, and make recommendations for ongoing service improvements.
• Project Management: Lead initiatives aimed at enhancing estate services in support of the council’s sustainability and ecological targets.
• Resident Engagement: Attend resident meetings, surgeries, and forums as needed, including some outside standard working hours.

Essential Skills and Experience

• Proven experience in contract management, ideally within estate services, cleaning, or grounds maintenance.
• Background in managing customer-facing teams, preferably within the public or housing sector.
• Strong skills in performance management, with a focus on achieving measurable outcomes.
• Excellent problem-solving abilities, with a proactive approach to identifying and addressing service issues.
• Proficiency in data analysis, reporting, and using IT systems to monitor and improve service delivery.
• Outstanding written and verbal communication skills, with the ability to engage confidently with a range of stakeholders.
• Flexibility to adapt to changing priorities and willingness to attend evening meetings when necessary.

Desirable

• Familiarity with local authority housing services or similar settings.
• Awareness of sustainability and climate-related initiatives within estate service delivery.

Why Join Us?

• Make a tangible impact on the quality of life for local residents.
• Join a dynamic and collaborative team environment.
• Benefit from flexible working arrangements (four days on-site, one day remote).

Next Steps

If you are an organised, proactive professional with a passion for delivering high-quality estate services, we would welcome your application. Please submit your CV for immediate consideration.

Agency Note: This role falls inside IR35. Candidates must be available to start immediately and be able to commit to a minimum of four days a week on-site.