Property Compliance Officer

Hundred Houses; St. Ives; On-site; GBP 28,000 - 34,000; Full time

Job summary

Hundred Houses is seeking an organised Property Compliance Officer to support our Compliance and Health & Safety Manager in safeguarding over 1,500 homes across Greater Cambridge. You will manage gas, electrical, fire, asbestos, water hygiene, and lifting equipment compliance, ensuring timely inspections, servicing and remedial actions, while maintaining precise records and dashboards.

Ideal candidates will have hands-on property compliance experience in social housing or similar regulated

Qualifications

• Experience of property compliance in social housing or similar regulated environment.
• Experience with gas, electrical, fire, water, asbestos, and lifting equipment inspections/servicing.
• Ability to maintain accurate compliance records and dashboards.
• Strong data and organisational skills.
• Excellent written and verbal communication; ability to liaise with contractors and customers.
• Ability to work independently and as part of a team.

Responsibilities

• Maintain accurate compliance records and dashboards for monthly, quarterly, and annual reports.
• Quality-check safety certificates for completeness and accuracy.
• Monitor programmes and due dates; coordinate with contractors for timely assessments and remedial works.
• Raise orders for remedial works and track completion; manage payments within budgets.
• Report on compliance and contractor performance against KPIs.
• Support audits with clear evidence and documentation.
• Assist customers with compliance questions and access arrangements.
• Take minutes and actions at contract meetings; help improve systems and processes.

Skills

Gas safety

Electrical safety

Fire safety

Asbestos management

Water hygiene

Lifting equipment

Data accuracy

Contractor liaison

Record keeping

Attention to detail

Tools

Microsoft Office

Housing management system

Compliance databases

Dashboard software

Job description

We are looking for an organised and proactive Property Compliance Officer to help us ensure our homes remain safe and compliant. Working within our Property Team and supporting the Compliance and Health & Safety Manager, you will play an important role in the day-to-day management of landlord compliance across our homes. You will monitor key compliance programmes including gas, electrical safety, fire safety, asbestos, water hygiene and lifting equipment, ensuring inspections, servicing and any resulting remedial actions are completed within required timescales. You will maintain accurate compliance records, review and validate documentation, monitor outstanding actions and contractor performance, and elevate issues where required. You will also work closely with colleagues, contractors and customers to resolve access issues and ensure safety-related works are completed promptly. We're looking for someone with excellent attention to detail, strong data and organisational skills and experience of property compliance in social housing or a similar regulated property environment. Most importantly, you'll understand that behind every compliance record is a customer whose home needs to be safe. What you'll be doing

• Maintaining accurate compliance records and dashboards, so our monthly, quarterly and annual reports give a true picture of how safe our homes are
• Quality-check safety certification to make sure non-technical details are valid, complete and correct
• Monitor compliance programmes and due dates, work with contractors to make sure assessments and remedial works happen on time, using our Hard to Access process where needed
• Raise orders for compliance remedial works, track and confirm work is complete and authorise payment within agreed budgets
• Report on compliance and contractor performance against KPIs, and flag potential non-compliance quickly
• Support compliance audits with clear evidence and documentation
• Answer Customers' compliance questions, help arrange access and share safety information clearly and helpfully
• Take minutes and actions at contract meetings, and help improve our systems and processes, including for damp, mould and condensation
  Help keep over 1,500 homes safe. Every gas safety check, fire risk assessment and electrical test you track means our Customers in Greater Cambridgeshire can feel safe at home. If you have hands-on property compliance experience, enjoy getting the detail right and want your work to make a visible difference to people's lives, we'd love to hear from you., You'll bring hands-on experience of property compliance and take pride in getting the detail right. You're confident working with contractors, checking safety certificates and keeping compliance data accurate, and you care about Customers being safe at home., Experience of working in social housing or in a similar regulated property environment
• Experience of supporting property compliance servicing and inspection programmes, such as gas, electrical, fire, water, asbestos and lifting equipment
• Experience of compliance systems and processes
• Experience of delivering business support functions
• Competent user of housing management and compliance systems and reporting tools, including compliance databases, dashboards and document control
• Accuracy and attention to detail, with good numerical skills
• Clear and effective written and verbal communication skills, including the ability to influence and negotiate with contractors and colleagues
• Strong organisation and time-management skills, and the ability to adapt to changing priorities
• Strong customer care skills, taking ownership and following up until issues are resolved
• The ability to work independently and as part of a team
• Confidence using Microsoft Office
• Integrity, personal accountability and a commitment to equality, diversity and inclusion Desirable
• Awareness training in gas safety, legionella, fire safety and asbestos
• Experience of KPI performance reporting
  Hundred Houses Society is a charitable, not-for-profit housing association with a proud history dating back to 1933. We own and manage over 1,500 homes across Greater Cambridgeshire. Our mission is "To provide good quality homes and services in Greater Cambridge that people value". Our aim is to provide great value, low-cost homes for the people of Greater Cambridge and continuously strive to deliver better customer service.
  We make recruitment decisions fairly and objectively, based on the skills, knowledge and experience needed for the role, and without discrimination on the grounds of any protected characteristic under the Equality Act 2010. We are committed to ensuring a fair, inclusive and accessible recruitment process for everyone and welcome discussions about flexible working arrangements. £31,250.58 per year