Property Claims Specialist Fast, Fair Settlements & Service

Hiscox; United Kingdom; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Hiscox UK is seeking a proactive claims professional to join our In-house claims team on a permanent, hybrid basis. You’ll deliver world-class service to policyholders, brokers and external partners while applying our claims philosophy and maintaining our reputation for excellent resolution.

Based in a flexible hybrid role with two office days (Colchester or York) and three days remote, you’ll handle new and existing claims, review policy coverage, negotiate settlements, and ensure timely,

Qualifications

• Experience in a customer-centric environment.
• Demonstrated ability to manage multiple claims with accuracy.

Responsibilities

• Deliver world-class customer service to policyholders, brokers and internal teams.
• Take claim notifications by phone and progress claims in a timely manner.
• Review policy coverage positions and negotiate settlements.
• Maintain records with clear thought process and next steps.

Skills

Customer service

Claims handling

Communication skills

Organisational skills

Time management

Adaptability

Interpersonal skills

Team collaboration

Education

Relevant insurance qualifications (preferred)

Tools

Excel

Word

Copilot

Job description

Hiscox UK is seeking a proactive claims professional to join our In-house claims team on a permanent, hybrid basis. You’ll deliver world-class service to policyholders, brokers and external partners while applying our claims philosophy and maintaining our reputation for excellent resolution.

Based in a flexible hybrid role with two office days (Colchester or York) and three days remote, you’ll handle new and existing claims, review policy coverage, negotiate settlements, and ensure timely,