Property Claims Underwriter

Hiscox; United Kingdom; On-site; GBP 26,000 - 32,000; Full time

Job summary

Hiscox UK is seeking a proactive claims professional to join our In-house claims team on a permanent, hybrid basis. You’ll deliver world-class service to policyholders, brokers and external partners while applying our claims philosophy and maintaining our reputation for excellent resolution.

Based in a flexible hybrid role with two office days (Colchester or York) and three days remote, you’ll handle new and existing claims, review policy coverage, negotiate settlements, and ensure timely,

Qualifications

• Experience in a customer-centric environment.
• Demonstrated ability to manage multiple claims with accuracy.

Responsibilities

• Deliver world-class customer service to policyholders, brokers and internal teams.
• Take claim notifications by phone and progress claims in a timely manner.
• Review policy coverage positions and negotiate settlements.
• Maintain records with clear thought process and next steps.

Skills

Customer service

Claims handling

Communication skills

Organisational skills

Time management

Adaptability

Interpersonal skills

Team collaboration

Education

Relevant insurance qualifications (preferred)

Tools

Excel

Word

Copilot

Job description

Build a brilliant future with Hiscox Hiscox UK is a leading brand in the insurance market, recognised as setting the standards others try to emulate. We consistently deliver strong growth and exceptional returns, recruiting only the very best and empowering them to deliver. We are known for insuring the homes of the rich and famous through to the most innovative technology companies. Our customers are diverse and unique and are only united by our ability to provide specialist insurance tailored to their needs.

Job Type: Permanent

We will consider candidates with or without claims experience, as well as those working in other areas of insurance. You'll deliver superior service to our Hiscox customers and key brokers whilst maintaining and enhancing the Hiscox reputation for its award winning claims handling service. You will be required to liaise with key stakeholders, internally and externally. Working for the Hiscox In-house claims team you’ll enjoy a fast-paced, exciting environment with a high level of autonomy. We encourage people to look for the best way to do things and suggest improvements. It is a place where you can truly make a difference and develop beyond the day job.

Service is at the centre of what we do so we are looking for service orientated individuals who put the customer first and are empowered and equipped to make their own decisions on claims and give a level of customer service others revere. The team and Team Leaders are invested in both personal and technical development, are trusting, straight-talking and uncompromising when it comes to service.

This is a hybrid role, with two days a week in the office (Colchester or York) and three days working from home

What you’ll be doing:

• Delivering world class customer service daily, respecting the Hiscox claims philosophy and personifying our values
• Handling telephone calls from policyholders, brokers, third parties, loss adjusters and other experts on new and existing claims and identifying key triggers requiring escalation or additional review
• Taking claim notifications over the phone directly from customers and progress their claim in the most appropriate manner
• Reviewing and confirming Hiscox’s policy coverage position
• Negotiating and settling claims fairly and proactively with an emphasis on prompt resolution, indemnity spend and ensuring the customer is kept informed
• Following a defined process and ensuring information is recorded in a clear and consistent manner with clear thought process and next steps planning
• Meeting and exceeding pre-defined SLAs/targets
• Demonstrating excellent file handling and claims management through pro-active portfolio management; accurate and timely reserving; effective risk and indemnity costs management
• Wworking unsupervised and showing initiative in your claims handling approach; understand that each customer is different and be able to adapt your style accordingly
• Promoting and delivering a continuous improvement culture within the UK Property Claims team to deliver a superior customer experience, by identifying areas of opportunity and helping crease innovative solutions.
• Role modelling the Hiscox brand and our values at all times

Our must-haves:

• Experience within a customer centric environment
• Collaborative and supportive, stepping up when volumes are high without compromising service.
• A genuine passion for delivering excellent customer service
• Calm and works well under pressure
• Ability to evidence strong organisational and time management skills
• A self-motivated, adaptable approach with a positive response to change
• Outstanding communication skills – face-to-face, written and telephone including excellent listening skills
• Excellent interpersonal skills and the ability to quickly establish credibility and long lasting relationships within the team, the wider business and with external partners
• Highly results driven, with the energy and determination to succeed in an environment where the pace and quality of response is critical to success

Our nice to haves:

• Working towards CII qualifications, or willingness to start
• Experience within Insurance and/or claims
• Good knowledge of Excel, Word and Copilot

Diversity and flexible working at Hiscox

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be 'nine to five' and we support flexible working wherever we can.

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values - such as integrity and courage - where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.