Liability Claims Specialist (Rules-Based)

Hiscox Underwriting Group Services Ltd (HUGS); York and North Yorkshire; Hybrid; GBP 31,000 - 36,000; Full time

Job summary

Hiscox UK is seeking a customer‑focused claims professional to join our team in a hybrid role, delivering superior service to customers and brokers. You will apply a rules‑based approach to handle a portfolio of predominantly third‑party property damage liability claims, review policy coverage, and negotiate settlements while maintaining accurate records and meeting SLAs.

The role welcomes candidates with or without prior claims experience, emphasizes strong customer outcomes, and offers

Qualifications

• Strong customer service focus with a view to delivering excellent outcomes.
• Excellent verbal and written communication; comfortable engaging with stakeholders and customers.
• Ability to work collaboratively in a team and manage time effectively under pressure.

Responsibilities

• Apply a rules-based approach to a claims portfolio, primarily third party property damage liability.
• Review policy coverage decisions.
• Negotiate and settle claims with emphasis on good customer outcomes.
• Maintain clear, consistent records per defined process and meet SLAs/targets.
• Provide feedback to internal/external stakeholders and contribute to continuous improvement.

Skills

Customer service

Communication skills

Team player

Time management

Tools

Copilot

Job description

Hiscox UK is seeking a customer‑focused claims professional to join our team in a hybrid role, delivering superior service to customers and brokers. You will apply a rules‑based approach to handle a portfolio of predominantly third‑party property damage liability claims, review policy coverage, and negotiate settlements while maintaining accurate records and meeting SLAs.

The role welcomes candidates with or without prior claims experience, emphasizes strong customer outcomes, and offers