Property Claims Specialist

RemoteWorker UK; Scone; Hybrid; GBP 23,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Claims Handler in a hybrid role, where you can kick-start your customer service career. This position offers a dynamic work environment, where you will handle insurance claims with efficiency and empathy, ensuring customer satisfaction. With full training provided, you will have the opportunity to develop your skills and advance your career. Enjoy a competitive starting salary, generous benefits, and the chance to make a difference in people's lives. If you're flexible and ready to embrace a rewarding challenge, this is the perfect opportunity for you.

Benefits

Starting salary of £23,900

Bonus opportunity - 6% of annual salary

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares

Parental and carer's leave

Flexible benefits

3 paid volunteering days

Wellbeing support and tools

Qualifications

• Strong customer service orientation and a positive attitude.
• Excellent communication skills are essential for this role.

Responsibilities

• Handle insurance claims efficiently and effectively.
• Provide excellent customer service and support.

Skills

Positive attitude

Excellent communication skills

Empathetic listening

Flexibility

IT skills

Job description

Scone, Scotland, United Kingdom Full Time

Reference: 24005_R-136307-expVer-14

Home Property Claims Handler - Starting salary of £23,900
Location - Perth
Start date - Monday 24th February

We have exciting opportunities for Claims Handlers to join us in our office based in Pitheavlis, Perth. Kick Start Your Customer Service Career with Aviva!

We love people who do the right thing for our customers and our colleagues. We want people who speak up, take responsibility, and make good decisions.

Customer Service careers are different here at Aviva. We believe in creating a better tomorrow for everyone. That's why we're here, and that's why 15 million customers across the UK have placed their trust in us. We are looking for people who truly care and are driven to give it their all every single day.

Working Hours:

• Shift patterns covering the hours of 8am-9pm Monday to Friday and 8am-8pm Saturday and Sunday.
• Our current rotation is one late shift every 2nd week and 1 weekend day every 3rd weekend.
• Average of 35 hours p/week over 5 days.
• You will be required to be flexible with these hours as shifts for this role are on a rota basis.
• We are also open on Bank Holidays.

This is a hybrid working position, so being able to get into the Perth Office at least 50% of your working week is essential.

A bit about the job:

Our Claims Handlers handle insurance claims with maximum efficiency and minimum fuss, in an attractive environment. Don't worry if this is something new for you; full training will be provided. We encourage applications from everyone who wants to help us achieve our purpose of supporting our customers' insurance needs.

If this is you and you are flexible with your working hours, then why not apply!

Skills and experience we're looking for:

• Positive attitude and strong desire to meet customers' needs.
• Excellent communication skills, both written & verbal.
• The ability to listen and reason empathetically.
• Flexible attitude towards change and ability to work in a fast-paced environment.
• Good level of IT skills to navigate systems.

What you'll get for this role:

• Starting salary of £23,900 (This role falls under Aviva's "Pay progression scheme", so the further you develop in this role the higher the salary will be)
• Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer's leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply? And if you're in a job share just apply as a pair.

We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.

To find out more about working at Aviva, take a look here.

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail].