Property Claims Handler

TN United Kingdom; Matlock; On-site; GBP 28,000; Full time

Job summary

Join a dynamic loss adjusting organisation as a Claims Handler, where you will manage your own caseload of property claims. This role requires strong customer service skills, the ability to handle challenging situations, and experience in cradle-to-grave property claims handling. You will work in a vibrant team, ensuring claims are resolved efficiently while providing support to customers experiencing losses. With a competitive salary of up to £28,000 and flexible benefits, this opportunity offers a chance to make a real difference in people's lives.

Benefits

25 days holiday plus option to buy additional days

Qualifications

• Experience in managing property claims from start to finish.
• Strong customer service skills and ability to handle complaints.

Responsibilities

• Manage a caseload of property claims and communicate with clients.
• Assess claims and make decisions within delegated authority.

Skills

Cradle-to-grave property claims handling

Customer service skills

Diary management

Workload management

Handling challenging situations

Empathy skills

Job description

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Claims Handler Role in a Dynamic Loss Adjusting Organisation

An experienced Claims Handler is required to join a vibrant, nationwide organisation providing building claims solutions. You will be part of a busy team managing your own caseload of property claims.

Responsibilities:

• Answer incoming calls and electronic instructions.
• Communicate with customers, clients, and insurers via phone, email, and written correspondence.
• Handle and resolve technical insurance questions.
• Monitor claims progress within deadlines.
• Assess claims to determine liability and make decisions within delegated authority.
• Manage appointments and coordinate with third-party suppliers such as building networks, drying/restoration, and flooring providers.

Experience Required:

• Cradle-to-grave property claims handling experience - Essential
• Excellent customer service skills in a telephone environment - Essential
• Ability to work within targets - Essential
• Diary management experience - Essential
• Experience booking and arranging appointments - Essential
• Ability to manage and prioritize workload - Essential
• Handling challenging situations and complaints - Essential
• Empathy skills to support customers experiencing losses/damage (fire, flood, water) - Essential

Salary & Benefits:

• Up to £28,000 per annum
• Flexible benefits including 25 days holiday plus option to buy additional days