Property Claims Handler — Hybrid Work & Training

NFU Mutual; West of England; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary up to £26,500

Annual bonus up to 10%

25 days annual leave + bank holidays

Pension scheme

Health and wellbeing plan

Employee discounts

Life Assurance 4x salary

Gym membership contribution

Refer a Friend bonus

Salary sacrifice car scheme

Job summary

NFU Mutual is hiring a Customer Service Claims Handler in Bristol. No prior insurance experience required; the role focuses on people skills, empathy, and customer care. You’ll complete a structured induction, receive ongoing guidance, and join a supportive team that handles property claims from start to finish.

Hybrid working is available with up to 80% home-based work after a six-month training period. The position offers a 35-hour week, with potential to adjust hours, and a salary up to

Qualifications

• Customer-focused with empathy in challenging situations.
• Clear and confident written and spoken communication.
• Able to solve problems and adapt to changing circumstances.
• Strong time management and organisational skills.
• Capable of multitasking in a busy, fast-paced environment.

Responsibilities

• Speak with customers, NFU Mutual Agents and suppliers to understand what happened.
• Investigate and assess property claims fairly and thoroughly.
• Make confident decisions with empathy and clarity.
• Identify signs of potential fraud and take appropriate steps.

Skills

Customer focus

Communication

Problem solving

Time management

Multi-tasking

Tech literacy

Tools

Microsoft Office

Job description

NFU Mutual is hiring a Customer Service Claims Handler in Bristol. No prior insurance experience required; the role focuses on people skills, empathy, and customer care. You’ll complete a structured induction, receive ongoing guidance, and join a supportive team that handles property claims from start to finish.

Hybrid working is available with up to 80% home-based work after a six-month training period. The position offers a 35-hour week, with potential to adjust hours, and a salary up to