Hybrid Claims Handler — Grow in Empathetic Home Claims

Aviva plc; Perth; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Bonus opportunity

Generous pension scheme

25 days holiday + bank holidays

Aviva product discounts

Matching Share Plan

Job summary

Aviva plc is hiring a Claims Handler in Perth/Maxim with hybrid work: 50% in-office and 50% from home after training. You will handle customer claims via phone, gather details, assess against policies, and guide outcomes with empathy.

The role starts training and offers progression into broader claims areas and leadership paths. Salary starts at £26,700–£29,650 with a 6% bonus potential, generous pension, holidays, and employee discounts.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to listen and reason empathetically in stressful situations.
• Thrive in a fast-paced environment and adapt to change.
• Demonstrate strong decision‑making skills.
• Good level of IT skills and comfortable navigating systems.

Responsibilities

• Support customers through stressful moments when claims arise.
• Gather information, assess claims per policy and procedures, and set expectations.
• Handle a mix of simple and complex cases; manage emails and coordinate with suppliers.
• Work at pace across multiple systems to make fair, informed decisions.

Skills

Customer service

Phone-based work

Communication

Decision making

IT skills

Adaptability

Empathy

Listening skills

Tools

CRM systems

Job description

Aviva plc is hiring a Claims Handler in Perth/Maxim with hybrid work: 50% in-office and 50% from home after training. You will handle customer claims via phone, gather details, assess against policies, and guide outcomes with empathy.

The role starts training and offers progression into broader claims areas and leadership paths. Salary starts at £26,700–£29,650 with a 6% bonus potential, generous pension, holidays, and employee discounts.