Claims Handler | Flexible Hours, Career Growth in Insurance

NFU Mutual; Lisburn; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary £25,000+ (dependent on exp)

Flexitime

Private Medical Insurance

Gym contribution

Support for professional quals (CII)

Job summary

NFU Mutual Lisburn & Banbridge agency is seeking an Insurance Claims Handler to deliver first-class service to customers reporting claims. You will record, gather information and manage claims from notification through to settlement.

You will handle personal, commercial and agricultural products, liaise with policyholders and third parties, and work within delegated authority to resolve claims efficiently and fairly.

Qualifications

• Minimum 8 GCSEs at level 4 / Grade C or above, including Maths and English.
• Excellent communication skills, with a strong customer focus and professional approach.
• Resilience, self-motivation, and disciplined pipeline management.
• High attention to detail, with strong organisation and time management skills.

Responsibilities

• Record and set up claims, gather relevant information and manage claims in line with delegated authority.
• Take ownership of smaller claims from initial notification through to settlement, ensuring efficient handling.
• Refer larger/complex claims to Head Office Claims while continuing to support customers and keep them informed.
• Maintain accurate records, liaise with policyholders and third parties, delivering high standards of customer care.

Skills

Excellent communication

Customer focus

Resilience

Organisation & time management

Education

GCSEs (Maths & English)

Job description

NFU Mutual Lisburn & Banbridge agency is seeking an Insurance Claims Handler to deliver first-class service to customers reporting claims. You will record, gather information and manage claims from notification through to settlement.

You will handle personal, commercial and agricultural products, liaise with policyholders and third parties, and work within delegated authority to resolve claims efficiently and fairly.