Hybrid Claims Handler – Customer Resolution Specialist

Allianz UK; Bournemouth; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Annual bonus

Contributory pension scheme

Flexible benefits

Development days

Discounts on Allianz products

Job summary

Allianz UK is seeking a Claims Handler for a hybrid Bournemouth-based role. You will engage with customers over the phone to discuss repairs, hire vehicles, and resolve issues, while upholding FCA guidelines and Allianz values. You will balance training and office presence with flexible home work after onboarding.

The role emphasizes strong communication, problem solving, and collaborative process improvements within a supportive, development-focused environment.

Qualifications

• Excellent verbal and written communication.
• Strong negotiation and objection handling.
• Empathic customer service approach.
• Ability to stay calm and focused under pressure.

Responsibilities

• Engage with customers and suppliers by phone to discuss repairs, hire vehicles and resolve issues.
• Demonstrate problem-solving to navigate complex situations and provide effective solutions.
• Handle objections professionally and empathetically to ensure customer satisfaction.
• Collaborate with colleagues to streamline processes and improve the customer experience.
• Support development and progression within Allianz while aligning with FCA guidelines.

Skills

Communication

Negotiation

Empathy

Calm under pressure

Access to Work scheme knowledge

Job description

Allianz UK is seeking a Claims Handler for a hybrid Bournemouth-based role. You will engage with customers over the phone to discuss repairs, hire vehicles, and resolve issues, while upholding FCA guidelines and Allianz values. You will balance training and office presence with flexible home work after onboarding.

The role emphasizes strong communication, problem solving, and collaborative process improvements within a supportive, development-focused environment.