Property Claims Handler — Hybrid Training & Growth

NFU Mutual; York and North Yorkshire; Hybrid; CAD 39,000 - 50,000; Full time

Benefits offered by this job

Salary up to £26,500 (experience-based

Annual bonus up to 10%

Pension up to 20%

25 days annual leave + bank holidays

Hybrid/ flexible working

Job summary

NFU Mutual is seeking a Customer Service Claims Handler in York, offering hybrid working with up to 80% homeworking after training. No prior insurance experience needed as full training is provided.

You’ll handle property claims from start to finish, support customers during stressful times, and work closely with agents and third parties to keep everyone informed. The role emphasizes empathy, clear communication, and sound judgement, with a structured induction, ongoing guidance, and

Qualifications

• No insurance experience required; full training provided.
• Strong interpersonal and communication skills.
• Ability to stay calm and empathetic under pressure.
• Proficient in using IT systems and common software.

Responsibilities

• Speak with customers, NFU Mutual agents and suppliers to understand what happened.
• Investigate and assess property claims fairly and thoroughly.
• Make confident, empathetic decisions to guide customers through the process.
• Identify potential fraud indicators and take appropriate steps.

Skills

Customer focus

Empathy

Communication

Problem solving

Time management

Multi-tasking

Learning mindset

IT literacy

Microsoft Office

Tools

Microsoft Office

Job description

NFU Mutual is seeking a Customer Service Claims Handler in York, offering hybrid working with up to 80% homeworking after training. No prior insurance experience needed as full training is provided.

You’ll handle property claims from start to finish, support customers during stressful times, and work closely with agents and third parties to keep everyone informed. The role emphasizes empathy, clear communication, and sound judgement, with a structured induction, ongoing guidance, and