Casualty Claims Handler

Lawes Consulting Group; Glasgow; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension plan

Private healthcare

Job summary

Lawes Consulting Group is seeking an experienced Claims Handler to manage a portfolio of casualty claims, including Employer’s Liability, Public Liability and Product Liability. The role involves liaising with policyholders, brokers, loss adjusters and solicitors to deliver fair outcomes with professional service.

The successful candidate will handle complex claims, apply handling guidelines, and participate in ongoing learning.

Qualifications

• Experience in claims handling, ideally Casualty (EL, PL or property).
• Strong written and verbal communication, with brokers, solicitors and policyholders.
• Analytical ability to assess liability and quantum across varied caseloads.

Responsibilities

• Assess a range of simple and complex casualty claims, evaluating liability and quantum.
• Identify complaints and address dissatisfaction or escalate as needed.
• Negotiate settlements delivering high levels of customer care and professional service.
• Engage with brokers, solicitors and clients to ensure fair investigations and guidelines.
• Attend periodic review meetings with external parties as required.

Skills

Claims handling

Analytical skills

Communication skills

Customer focus

Organisational skills

Collaborative approach

Job description

Are you a Claims Handler with knowledge or experience in Casualty Claims, passionate about making a real difference to customers within a global, creative, and award-winning organisation? Property claims experience will also be considered.

The Role

You will manage a portfolio of up to 300 casualty claims, including Employer’s Liability, Public Liability and Product Liability claims.

You will work with a range of stakeholders — including policyholders, brokers, loss adjusters and panel solicitors. Excellent training to set you up for success from day one.

Key Responsibilities

• Accurately assess a range of simple and complex claims, evaluating liability and quantum and considering all relevant factors, including special investigation and recovery.
• Identify complaints and customer expressions of dissatisfaction, handling issues effectively or escalating to the appropriate level of management.
• Negotiate claim settlements to a successful conclusion, delivering high levels of customer care and maintaining a professional claims service at all times.
• Engage with key stakeholders and clients to ensure a fair and robust investigation of each claim case, following specific handling guidelines and best practice frameworks.
• Attend and contribute to periodic review meetings with brokers, solicitors, and other external parties as required.

Skills & Experience

• Previous experience in claims handling, ideally within a Casualty discipline (Employer’s Liability, Product Liability, or property).
• Strong analytical skills with the ability to evaluate liability and quantum across a varied caseload.
• Excellent written and verbal communication skills, with confidence liaising with brokers, solicitors, and policyholders.
• A customer-focused mindset with a commitment to fair outcomes and professional service standards.
• Good organisational skills with the ability to manage a high-volume portfolio effectively.
• A proactive, collaborative approach and a willingness to engage with continuous learning and development.

What's on Offer

• Comprehensive induction and ongoing training to support your professional development.
• Excellent employee benefits package including pension, private healthcare, and more.
• The opportunity to work within a globally respected, market-leading organisation.
• A collaborative and supportive team environment based in their Glasgow office.
• Clear pathways for career progression within a dynamic claims function.