Property Claims Handler

MPL Claims Management; Colchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Professional Qualifications

Increased annual leave with service

Birthday leave bonus

Free personal training sessions

Private medical insurance & healthplan

Job summary

MPL Claims Management Ltd is seeking a Property Claims Handler to review policies, investigate claims and liaise with policyholders, contractors and insurers to ensure efficient settlements. The role involves end-to-end claims management, including negotiation and ongoing communications with all stakeholders.

The candidate should have prior claims experience, with property-specific expertise preferred, and possess strong communication and customer service skills to deliver a high-quality service.

Qualifications

• Previous Claims experience is essential.
• Specific property claims experience is desirable.
• Ability to prioritise workload and communicate well to the team.
• Knowledge of insurance and detailed claims management process.
• Professional communication skills.
• Passionate about providing outstanding customer service.
• Polite and enthusiastic can-do attitude.

Responsibilities

• Review insurance policies and investigate claims.
• Liaise with policyholders, contractors and stakeholders to resolve claims.
• Negotiate settlements and manage the claims process from start to finish.
• Maintain progress updates with all parties involved.
• Case management from start to finish including claim processing and monitoring.
• Investigate liability, gather evidence and ensure regulatory compliance.
• Assess property damage and provide coverage recommendations.
• Manage complaint cases and provide knowledge of claims management process.

Skills

Claims handling

Property claims

Communication skills

Customer service

Time management

Professionalism

Polite attitude

Job description

As a Property Claims Handler, you will be responsible for reviewing insurance policies, investigating claims, and liaising with policyholders, contractors, and other stakeholders to ensure that claims are resolved efficiently and effectively. You will also negotiate settlements and manage the claims process from start to finish, ensuring that all parties are kept always informed of progress.

Key Responsibilities

• Work closely with clients, customers and insurance providers building long lasting relationships.
• Be a pivotal part of the customer journey throughout their insurance claim, you will be responsible for communication between customers, clients, brokers, solicitors, underwriters, lost adjusters and other involved third parties.
• Inbox management responding to enquiries from cover holders, clients, and brokers.
• Take responsibility for the claims from start to completion including, processing, monitoring and negotiating settlement of claims.
• Case management, handling the claim from start to finish, support the negotiation process with the client, underwriters and or loss adjusters.
• Investigate all claims, deciding on liability, ensuring all evidence is gathered and recorded accurately in line with compliance and regulatory requirements.
• Assess property damage, determine the cause of loss, and provide recommendations for coverage to facilitate the settlement of claims.
• Effectively managing complaint cases.
• Provide knowledge of insurance and detailed claims management process.

Candidate Requirements

• Previous Claims experience is essential.
• Specific property claims experience is desirable.
• Ability to prioritise your workload and communicate well to the rest of the team.
• Provide knowledge of insurance and detailed claims management process.
• Professional communication skills.
• Passionate for providing outstanding customer service.
• Polite and enthusiastic can-do attitude.

What we offer

• Professional Qualifications
• Increased annual leave with service
• Additional paid day of leave on your birthday
• Free personal training sessions
• Private medical insurance & health benefit cash plan
• Discounted vehicles hire
• Free onsite parking
• Refer a friend scheme

Property Claims Handler

MPL Claims Management Ltd

Role Overview:

As a Property Claims Handler, you will be responsible for reviewing insurance policies, investigating claims, and liaising with policyholders, contractors, and other stakeholders to ensure that claims are resolved efficiently and effectively. You will also negotiate settlements and manage the claims process from start to finish, ensuring that all parties are kept always informed of progress.

Key Responsibilities

• Work closely with clients, customers and insurance providers building long lasting relationships.
• Be a pivotal part of the customer journey throughout their insurance claim, you will be responsible for communication between customers, clients, brokers, solicitors, underwriters, lost adjusters and other involved third parties.
• Inbox management responding to enquiries from cover holders, clients, and brokers.
• Take responsibility for the claims from start to completion including, processing, monitoring and negotiating settlement of claims.
• Case management, handling the claim from start to finish, support the negotiation process with the client, underwriters and or loss adjusters.
• Investigate all claims, deciding on liability, ensuring all evidence is gathered and recorded accurately in line with compliance and regulatory requirements.
• Assess property damage, determine the cause of loss, and provide recommendations for coverage to facilitate the settlement of claims.
• Effectively managing complaint cases.
• Provide knowledge of insurance and detailed claims management process.

Candidate Requirements

• Previous Claims experience is essential.
• Specific property claims experience is desirable.
• Ability to prioritise your workload and communicate well to the rest of the team.
• Provide knowledge of insurance and detailed claims management process.
• Professional communication skills.
• Passionate for providing outstanding customer service.
• Polite and enthusiastic can-do attitude.

What we offer

• Professional Qualifications
• Increased annual leave with service
• Additional paid day of leave on your birthday
• Free personal training sessions
• Private medical insurance & health benefit cash plan