Claims Manager

Adjusting Appointments Limited; United Kingdom; On-site; GBP 35,000 - 60,000; Full time

Job summary

Adjusting Appointments Limited is seeking an experienced Property Claims Handler with management experience to join a nationwide UK practice. You will oversee the day-to-day claims workflow, allocate tasks, and support Directors, Surveyors, and back-office staff.

The role requires handling a caseload of property claims through to settlement, liaising with contractors, insurers and policyholders, and providing guidance to the team. Monday–Friday office environment; full-time or part-time option.

Qualifications

• Experience managing a team of claims handlers.
• Experience handling property claims through to settlement.
• Strong communication skills, both verbal and written.

Responsibilities

• Oversee day-to-day workflow of claims; allocate and delegate tasks to keep the office running smoothly.
• Provide support to Claims Handlers and Surveyors and offer guidance as needed.
• Liaise with contractors, insurers, brokers and policyholders.
• Assist during surge periods and holidays, managing own claims as required.
• Monitor workloads and recognise when team members need support or training.

Skills

Team leadership

Property claims

Claims workflow

Communication

Tools

Microsoft Office

Claims management software

Job description

An experienced Property Claims Handler with Management experience is required to join a nationwide UK Property and Repair Practice working within the Insurance Claims Industry handling both Domestic and Commercial Property damage claims.

• This is an exciting opportunity to join a small but very passionate team who pride themselves in providing a quality service.
• They have an exceptional reputation within the Property Repair Sector by valuing their long-standing client relationships as well as developing new.

Key responsibilities:

• Working closely with Directors, Surveyors, and the back-office team
• Overseeing the day-to-day workflow of Claims by allocating and delegating keeping the right balance to enable the office and the claims process to run smoothly
• Provide support to the Claims Handlers and Surveyors, helping with queries, enquiries and providing guidance as and when required
• Liaise with all relevant parties including contractors, Insurers/Brokers and policyholders
• Help and support the team during surge times, holidays etc managing your own claims, as and when required
• Recognise when help is required, team members wanting support or additional training is needed
• Manage any complaints and seek to resolve any issues as quickly as possible and seek a speedy resolution

About you:

• Have the ability to manage/oversee a team
• Experienced in handling your own caseload of Property claims and have and understanding of the Property Repair Claims cycle through to settlement
• Be comfortable liaising with contractors/Surveyors and point people in the right direction as required
• Experience of overseeing claims workloads with the ability to delegate and allocate proportionally
• Be able to recognise if team members require extra support as well as being happy to help out if needed to enable to the claims process to run smoothly and effectively
• Exceptional communication skills, verbal, face to face and written
• Be comfortable working in an office environment Monday to Friday - either full-time or part-time