Property Claims Advisor – Hybrid, Stoke

Davies; Stoke-on-Trent; Hybrid; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Funding for professional qualifictions

Thrive at Davies; learning opportuniti

Employee volunteering programme

Job summary

Davies is seeking a Claims Handler for our Stoke office. You will be the first point of contact for clients, liaising with customers, insurers and colleagues nationwide to manage claims efficiently.

The role balances on-site duties with hybrid work after probation, offering a supportive environment and growth opportunities. You will analyse policies, communicate progress, and ensure regulatory compliance while supporting the Property team.

Qualifications

• Excellent customer-focused communication and empathy.
• Ability to work in a fast-paced environment.
• Strong numeracy, literacy and IT skills.
• Adaptable and proactive with a positive attitude.
• Attention to detail in all tasks.

Responsibilities

• Liaising with customers, insurers, suppliers, and colleagues nationwide
• Analysing policies to determine claim coverage and devise efficient claims processing strategies
• Keeping policyholders informed about claim progress through correspondence
• Setting up new claims, appointing contractors, and updating internal systems
• Issuing payments and arranging settlements as needed
• Ensuring compliance with contractual and regulatory requirements
• Contributing to team success and driving business growth

Skills

Customer service

Numeracy

IT skills

Attention to detail

Adaptability

Communication

Proactive attitude

Fast-paced

Job description

Davies is seeking a Claims Handler for our Stoke office. You will be the first point of contact for clients, liaising with customers, insurers and colleagues nationwide to manage claims efficiently.

The role balances on-site duties with hybrid work after probation, offering a supportive environment and growth opportunities. You will analyse policies, communicate progress, and ensure regulatory compliance while supporting the Property team.