Property Asset Manager

Carter Jonas; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

25 days annual leave

Matched pension contributions

Life assurance

Additional holiday purchase

Health cash plan

Cycle-to-work scheme

Flexible/hybrid working

Job summary

Carter Jonas is seeking an experienced Property Asset Manager to join our Asset Management team, based from either our Birmingham or Oxford office. You will manage a varied portfolio of residential assets for infrastructure clients, focusing on vacant properties, safety, compliance and lettability while delivering exceptional client service.

You will work alongside established teams, supporting strategic asset management solutions, reporting on portfolio performance, and maintaining strong

Qualifications

• Three years' experience in property management or residential asset management.
• Experience managing residential property portfolios and coordinating maintenance, compliance and contractor activity.
• Strong organisational and communication skills with the ability to manage multiple tasks.

Responsibilities

• Manage a varied portfolio of residential properties for infrastructure clients.
• Oversee vacant assets and coordinate works to bring properties into a lettable condition.
• Ensure services meet client KPIs, SLAs and contractual requirements.
• Support onboarding of new properties and maintain accurate records.
• Collaborate with Facilities Management to ensure compliance and safety requirements.
• Coordinate repairs and monitoring through to completion.
• Carry out site visits and maintain accurate property records.
• Build relationships with clients, contractors, occupiers and stakeholders.
• Prepare accurate reports and updates on portfolio performance.

Skills

Property management

Residential asset management

Client liaison

Contractor coordination

Microsoft Office

Driving licence

Education

MRICS or MARLA advantageous

Tools

Property management systems

Job description

We have an exciting opportunity for an experienced and motivated Property Asset Manager to join Carter Jonas' growing Asset Management team, based from either our Birmingham or Oxford office.

Working across a nationally significant portfolio of infrastructure clients, you will take responsibility for a diverse range of residential assets, working closely with colleagues across our Occupied Property and Capital Works teams. The role will focus on the management of vacant properties, ensuring assets are brought into a safe, compliant and lettable condition, while delivering an exceptional service to clients and maintaining strong stakeholder relationships.

This is a varied and rewarding role offering the opportunity to make a real impact within a growing team. You'll work alongside experienced property professionals, supporting the delivery of strategic asset management solutions for our clients while contributing to the continued growth of our infrastructure portfolio.

We offer a competitive salary and comprehensive benefits package, including 25 days' annual leave, matched pension contributions, life assurance, and flexible benefits such as additional holiday purchase, health cash plans, and a cycle-to-work scheme. We also support flexible and hybrid working to help you balance your career and personal commitments.

Main Tasks

• Manage a varied portfolio of residential properties on behalf of infrastructure clients, ensuring a consistently high standard of service delivery.
• Oversee vacant assets, coordinating works and activities required to bring properties into a safe, compliant and lettable condition.
• Ensure delivery of services in accordance with client KPIs, SLAs and contractual requirements.
• Support the acquisition and onboarding of new properties into the portfolio, ensuring a smooth transition and accurate record keeping.
• Work closely with the Facilities Management team to ensure all statutory compliance and safety requirements are met.
• Coordinate repair, maintenance and improvement works, liaising with contractors, arranging access and monitoring works through to completion.
• Undertake regular property inspections, ensuring records and reporting are maintained accurately within internal systems.
• Build and maintain strong relationships with clients, contractors, occupiers and other key stakeholders.
• Prepare accurate and timely reports, ensuring clients receive clear updates on portfolio performance and activity.
• Maintain an up-to-date understanding of relevant legislation, regulation and industry best practice.
• Carry out site visits to inspect properties, meet contractors and verify completed works.
• Contribute to the continuous improvement of processes and standards across the Asset Management team.

What will it take to be successful?

We're looking for a proactive property professional who enjoys managing a varied workload, building strong relationships and finding practical solutions to challenges. You will be comfortable working independently while collaborating effectively with colleagues across multiple service lines.

To be successful in this role, you will have:

• A minimum of three years' experience within property management, residential asset management or lettings.
• Experience managing residential property portfolios and coordinating maintenance, compliance and contractor activity.
• Strong organisational skills with the ability to prioritise competing deadlines and manage multiple tasks effectively.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with clients, contractors and occupiers.
• The ability to handle sensitive or challenging conversations with empathy, professionalism and sound judgement.
• A strong attention to detail and commitment to delivering accurate, high-quality work.
• Excellent problem-solving skills and a proactive approach to identifying and resolving issues.
• Good working knowledge of Microsoft Office and relevant property management systems.
• An understanding of current property legislation and industry best practice.
• A full UK driving licence and willingness to travel for site visits as required.

MRICS, MARLA or equivalent professional qualifications would be advantageous, but are not essential. Previous people management experience would also be beneficial.

This is an excellent opportunity to join a collaborative and growing team, working on a diverse portfolio of assets and playing a key role in supporting some of the UK's leading infrastructure clients.

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave.

As an equal opportunity employer, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.

About us:

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.

Our values:

• Approachable – We treat every relationship with respect, integrity, and warmth
• Effective – We do what we say we will, we do it well and we are accountable
• Ambitious – We are ambitious for our clients and for our firm

We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:

• Communication - Ensures effective, clear, and relevant communications in support of business objectives
• People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
• Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm’s heritage and values
• Use of Technology - Modern, Agile, Digital Employee
• Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business
• Personal Effectiveness & Productivity- Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.