Property Administrator

Galliard Homes; Loughton; On-site; GBP 27,000; Full time

Job summary

Galliard Homes is seeking a Property Administrator to join their property management team in Loughton. This vital role provides administrative support, coordinates purchases, and ensures customer service interactions align with the company's standards, contributing to the effective management of residential properties.

Benefits

Life assurance

Critical illness insurance

Matching contribution pension scheme

Employee assistance programme

Discounted gym memberships

Cycle to work Scheme

Volunteering opportunities

Sponsorship of professional qualifications

Qualifications

• Proactive individual with experience in a busy administrative role.
• Background in real estate or related fields is preferred.
• Ability to support multiple colleagues in a dynamic environment.

Responsibilities

• Provide administrative support to Property Managers.
• Maintain and update the purchase order system.
• Coordinate site visits and conduct liaison with loss adjusters.

Skills

Communication

Organisation

Attention to Detail

Time Management

Education

Working towards a TPI qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Base pay range

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Talent Acquisition Partner at Galliard Homes

Property Administrator

Who are we?

Founded in 1992, Galliard Homes is one of London's largest privately-owned property development and management group, with over 250 employees and a £4 billion portfolio. We deliver residential, mixed-use, hospitality, and commercial projects across London, the Home Counties, and the Midlands.

Galliard Estate Management, known as GEM, is our in-house property management business. GEM manages over 35 developments, covering a wide range of residential and mixed-use schemes, from high-rise to high-end, across both private and affordable properties.

The Position

Working alongside the wider property management department, a Property Administrator ensures administrative support is provided, coordinates the Purchase Order system, and assists with managing team diaries and meetings.

Please note that this is a full-time, office-based role. Standard working hours are Monday to Thursday, 9:00am to 5:30pm, and Friday, 9:00am to 5:00pm

Duties include but not limited to:

• Provide administrative support to Property Managers and the wider office team, ensuring the office functions effectively.
• Maintain and update the purchase order system to ensure all expenditure is supported by a works order.
• Carry out general administrative duties including answering telephone calls, responding to resident's service charge queries, maintenance/repairs queries, document requests and other property management subject such as insurance, health and safety, fire safety etc.
• Responding to contractor's queries, providing scope of works, obtaining quotations, requesting breakdown of invoices, raising performance concerns and requesting service reports.
• Responding to and compiling emails, and drafting letters as required.
• Coordinate site visits and arrange access for contractors, inspectors and consultants.
• Update document control systems (Bluebox, Building Link, etc.) with change of resident contact details as needed.
• Act as first point of contact for customer service queries and complaints.
• Arrange and facilitate meetings, including taking meeting minutes when required.
• Manage diaries and meeting schedules for the property management team.
• Principle liaison with loss adjusters following any insurance claims, recording and maintaining a schedule of open claims and see them through to settlement.
• Update Quooda (compliance software), Building Link (resident portal), GEM Master Tracker and other databases.
• Assist with arranging HIU (Heat Interface Unit), FSU (Fire Suppression Unit), FCU (Fan Coil Unit) servicing with service provides such as CEP (Communal Energy Partners).
• Regularly review outstanding quotations list provided by M&E contractor.
• Update and maintain ADIUVO (out of hours service provider) spreadsheet with correct contractor and PM team information.
• Manage the shared email inbox for the property management team and categorise emails for the action of other members of the team.

The Person

The Property Administrator will be a proactive and highly organised individual with proven experience in a busy administrative role within the real estate sector or a related field. They will be confident in supporting multiple colleagues, managing competing priorities, and maintaining a professional and approachable manner. Strong attention to detail, excellent communication skills, and a willingness to learn and grow within the property management function are essential. They will also meet the below criteria:

• Previous experience providing administrative support to multiple colleagues in a fast-paced, dynamic environment.
• Background in the real estate sector, which could include property management, facilities, construction, maintenance or similar.
• Excellent communication skills across face-to-face, telephone, and email interactions, with a professional approach.
• Proficient in basic Microsoft packages including Word, Excel and Outlook with the ability to learn new systems as needed.
• Exceptional administration skills, with strong attention to detail and accuracy.
• Excellent organisation, prioritisation, and time management abilities.
• Working towards a TPI qualification.
• Familiarity with new build residential and mixed-use developments.

The Benefits

As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from:

• Life assurance
• Critical illness insurance
• Matching contribution pension scheme
• Discretionary salary and bonus review
• Employee assistance programme
• Discounted gym memberships
• Cycle to work Scheme
• Volunteering opportunities
• Sponsorship of professional qualifications and accreditation's

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative and Customer Service

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