Property Administrator

Bron Afon; Cwmbran; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

23 days annual leave

Social Housing Pension Scheme

Learning and Development

Health cash plan

Online GP service

Maternity/Paternity/Adoption pay

Employee discount platform

Occupational Health

Cycle 2 Work scheme

Free parking

Job summary

Bron Afon is seeking a Property Administrator in Wales to join the repairs administration team. You will handle tenant queries, ensure accurate data entry, and maintain records across our ICT systems.

The role requires strong organisational and communication skills and knowledge of building services. A positive, proactive attitude and the ability to meet tight deadlines are essential.

Qualifications

• Knowledge of office administration and financial systems.
• Knowledge of building services and housing sector.
• Business Administration Qualification (desirable).
• Word processing and/or document production qualification (desirable).

Responsibilities

• Handle inquiries and route to the correct person.
• Maintain up-to-date records and manage document systems.
• Use ICT systems for repairs and document management.
• Provide a first-class administration service to tenants and teams.

Skills

Communication skills

Organisational skills

IT skills

Problem solving

Time management

Education

Business Administration Qualification

Word processing qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

• Property Administrator
• Full time (37 hours per week) and Permanent
• Starting salary will be £24,424 (including Real Living Wage) per annum
• Expected date of interviews - W/C 28th September

Do you have strong administrative and IT skills? Are you organised and able to manage your own time in order to assist in the delivery of an excellent administrative service? If you enjoy a challenge in a dynamic, ever-changing environment then this may be the opportunity for you.

We are looking for a new property administrator who will be working with the repairs administration team to provide an excellent service to tenants, residents and our DLO services teams such as making sure that we deliver on our commitment to them. You’ll be dealing with enquiries and making sure that they’re passed on to the right person, as well as making sure that records are kept up to date and that our systems are maintained.

As an administrative officer in our property services team you will be dealing with tenants and leaseholders, repairs team’s, trades staff, contractors, partner organizations, membership and the general public on a daily basis, engaging with them and ensuring that their queries are dealt with. You will also be using our specialist repairs and document management ICT systems, possessing accurate timely data entry skills are a must.

You will have excellent organisational and communication skills, and knowledge of the building maintenance sector is advantageous.

You will have a positive attitude and approach to problem solving, and a keen eye for detail.

Your experience of using ICT packages, coupled with your enthusiasm and positive outlook will ensure that you provide a first‑class administration service.

Person Specification

Qualifications, knowledge and understanding

• Knowledge of office administration and financial systems.
• Knowledge of building services and housing sector.
• Business Administration Qualification (desirable).
• Relevant word processing and/or document production qualification (desirable).

Experience

• Experience of undertaking general administration duties and working to a high standard.
• Experience of data entry, invoicing and processing certificate payments.
• Experiencing of prioritising own workload to maximise time and resources available.
• Experience of using information technology including Microsoft Office applications such as Microsoft Outlook, Word, Excel and PowerPoint.
• Experience of Property & Development Services.

Skills and attributes

• Proven ability to build positive relationships with key members of staff.
• Good communication skills – both written and verbal.
• Good ICT skills.
• Ability to think laterally and analyse/solve problems knowing when to seek support and work accurately to tight deadlines.

Personal Qualities

• Team player who enjoys sharing and working with others.
• Calm and resourceful in difficult situations with the ability to work accurately to tight deadlines.
• Positive and enthusiastic individual who is self-motivated and uses own initiative and thinks strategically.
• An effective time manager who can respond quickly to changing demands and conditions.

Additional Requirements

• Ability to work flexibly including occasional evenings and weekends.

Employee benefits

People are our greatest asset at Bron Afon Community Housing, so we reward our colleagues with a fantastic benefits package:

• 23 days annual leave entitlement (exclusive of bank holidays)
• Social Housing Pension Scheme where Bron Afon will contribute 12% from day 1 of your employment
• Learning and Development investment to your career here at Bron Afon
• Health cash plan with Simply Health24/7 free mental health support
• 24/7 free access to an online GP service
• Enhanced Maternity/Paternity/Adoption pay
• Employee discount platform with access to retail, hospitality, days out, etc
• Occupational Health service
• Cycle 2 Work scheme
• And FREE PARKING!

Work4 pilot

We are currently running pilot of working a 4-day week (4DW). This is extended until end of October 2026. The pilot will then be reviewed by our board, before making a decision to extend or be made permanent.