Projects and Change Partner

Housing 21; Birmingham; Hybrid; GBP 68,000 - 83,000; Full time

Benefits offered by this job

Blue Light Card discount

Holiday trade scheme

Volunteer days

Sick pay

Job summary

Housing 21 is seeking a Projects and Change Partner for Retirement Living. Based home-based with occasional Birmingham meetings, you will lead and deliver projects that improve service delivery for residents and staff.

You will report to the Director of Strategic Projects and work closely with the Retirement Living team to drive transformative initiatives. The role requires senior housing experience, multi-project leadership, and a track record of delivering national change strategies, with a

Qualifications

• Experience in housing services for older people in a regulated environment.
• Senior level experience in organisations of comparable scale and complexity.
• Delivery of national strategies and change/innovation projects, including tech-enabled change.
• Multi-project management across dispersed teams.
• Delivery of service improvements benefiting customers and staff.
• Willingness to work towards the Ofqual/CIH qualification if not held.

Responsibilities

• Lead and deliver projects and transformation initiatives to improve service delivery for residents.
• Oversee change management projects to improve ways of working.
• Shape and lead a portfolio of improvement projects across Retirement Living.
• Collaborate with operational colleagues to ensure projects are embedded in day-to-day delivery and meet targets.
• Occasional attendance at head office in Birmingham for meetings.

Skills

Project management

Change management

Stakeholder engagement

Senior leadership experience

Education

CIH Level 4 / Ofqual Level 4 Senior Housing & Property Management Apprenticeship

Job description

Projects and Change Partner - Retirement Living

Salary: £75,195 per annum

Location: Home Based

This is a Permanent, Full Time vacancy

The vacancy

Hours: 35 hours per week

Shift Pattern: Full time - 35 hours per week/ 70 hours over two weeks (nine-day fortnight)

The role

We are currently looking for a Projects and Change Manager to join our Retirement Living team here at Housing 21.

Within the role you will report into the Director of Strategic Projects and Business Improvement, and partner closely with the Director of Retirement Living.

The role will lead and deliver projects and transformation initiatives which help improve overall service delivery for residents, including overseeing change management projects which improve the way we work.

The successful post holder will help shape and lead on a portfolio of improvement projects across Retirement Living, working closely with operational colleagues ensuring projects are delivered effectively, embedded in day-to-day delivery, and meet the agreed and measurable targets that have been established.

While the role is home based the successful candidate will be required to attend team meetings at our head office in Birmingham as required.

What we’re looking for

The essential requirements for the role include:

• Extensive knowledge and experience of working across Housing services for older people in a regulated environment.
• Experience in working at a senior level in an organisation of comparable scale, geography, and complexity.
• Substantial experience of leading and delivering national strategies and change / innovation projects, including technological change projects.
• Experienced in multi-project management and delivering across dispersed teams.
• Experience in project management to deliver service improvements, benefiting both the customer and employees.
• Holds an Ofqual Level 4 Senior Housing & Property Management Apprenticeship / CIH Level 4 or equivalent or is willing to work towards this qualification if not already held.
• Project management training or equivalent experience (desirable)

Why us?

We support our employees to do what they do best, whether that’s through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of basic disclosure check.

Closing date for applications 22 September 2026 at 5pm

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK’s third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you’re ready for a new challenge and able to make a difference, then come and join us!