Assistant Local Housing Manager

Housing 21; Test Valley; On-site; GBP 22,000 - 29,000; Full time

Benefits offered by this job

Blue Light Card discount

holiday trade scheme

volunteer days

Occupational Sick Pay

Occupational Maternity Pay

Job summary

Housing 21 is seeking an Assistant Local Housing Manager to work closely with the Local Housing Manager to create a safe, welcoming and supportive environment for residents living independently in their own homes.

The role involves building relationships, supporting independence, resolving issues, and ensuring high-quality customer service. Experience with older or vulnerable people and knowledge of housing/community services are desirable, with CIH qualifications preferred but not essential.

Qualifications

• Excellent reading, writing and numeracy are required.
• Experience with older or vulnerable people, housing or community services is desirable.
• CIH Level 3 or 4 is preferable but not essential.

Responsibilities

• Build positive relationships with residents, families and the wider community.
• Support residents to maintain independence and sustain tenancies.
• Listen to residents, understand needs and resolve issues practically.
• Create a welcoming, inclusive community where residents feel valued.
• Assist the Local Housing Manager with day-to-day scheme management.
• Help keep the building safe, secure and well maintained; report issues.
• Help residents reach solutions to issues affecting homes and community.
• Work with colleagues, contractors and community organisations to provide excellent service.
• Deputise for the Local Housing Manager when required.

Skills

People-focused

Great communicator

Problem solver

Organised and reliable

Compassionate and respectful

Proactive

Customer-focused

Team player

Education

CIH Level 3/4 qualification

Job description

Known internally as an Assistant Local Housing Manager, you'll work closely with the Local Housing Manager to create a safe, welcoming and supportive environment where residents can enjoy living independently in their own homes. What will you be doing? No two days are the same. You'll be involved in a wide range of activities that help our residents and the scheme run smoothly, including:

• Building positive and trusting relationships with residents, their families and the wider community.


• Supporting residents to maintain their independence, sustain their tenancies and access appropriate support when needed.


• Listening to residents, understanding their needs and helping to resolve issues in a positive and practical way.


• Helping to create a welcoming, inclusive community where residents feel valued and involved.


• Supporting the Local Housing Manager with the day-to-day management of the scheme.


• Assisting with making sure the building is safe, secure and well maintained, reporting issues and taking appropriate action.


• Helping residents reach agreement and find solutions to issues affecting their homes and community.


• Working with colleagues, contractors, professionals and community organisations to provide the best possible service to residents.


• Deputising for the Local Housing Manager when required.

This is a varied and rewarding role where your ability to build relationships, solve problems, provide excellent customer service and support people to live independently will be just as important as your previous experience., We're particularly interested in what you can bring to the role, rather than simply looking for someone who has done the same job before.

You could be coming from customer service, care, retail, hospitality, administration, community work, property, education, the charity sector - or another role where you've developed strong people and organisational skills.

• People-focused - You enjoy getting to know people, listening to their needs and building positive relationships.


• A great communicator - You can communicate clearly and confidently with different people, both verbally and in writing.


• A problem solver - You're someone who looks for solutions, takes ownership and stays calm when faced with challenges.


• Organised and reliable - You can manage different priorities, keep accurate records and make sure things get done.


• Compassionate and respectful - You understand that everyone is different and you treat people with dignity, patience and understanding.


• Proactive - You don't always wait to be asked. You notice what needs doing and take action.


• Customer-focused - You care about providing a high-quality service and making a positive difference to people's everyday lives.


• A team player - You enjoy working collaboratively and are willing to support colleagues and the wider community.

You'll need an excellent standard of reading, writing and numeracy. Experience of working with older people, vulnerable people, housing or community services would be desirable, but it isn't essential. Knowledge of issues affecting older or vulnerable people, including dementia, mental health or drug and alcohol use, would also be beneficial. A CIH Level 3 or 4 qualification is desirable, but not essential.

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be. When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!

Working pattern: Flexible - working days and hours can be discussed at interview. The role requires availability to work on Fridays. Could you see yourself making a difference in the lives of older people? You don't need to have worked in housing before to make a difference at Housing 21.

We're passionate about people and support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

• Blue Light Card discount


• holiday trade scheme


• volunteer days


• Occupational Sick Pay


• Occupational Maternity Pay