Project Worker

Sanctuary Group; Tees Valley; On-site; GBP 17,908 - 20,664; Full time

Benefits offered by this job

Health and wellbeing support

Company‑paid life insurance

Parental leave & annual leave purchase

Company‑funded training

Flexible working options

Inclusive culture with staff networks

Exclusive retail discounts

Salary sacrifice arrangements

34 days leave pro‑rata

Job summary

Sanctuary Group is seeking a Project Worker – Temporary Maternity Cover in Hartlepool to support customers who have experienced homelessness, assess needs, and update support plans. You will be the first point of contact, building relationships that respect choice, privacy and dignity while coordinating with external partners to promote wellbeing and education.

The role requires teamwork, strong literacy/numeracy, and IT skills, with NVQ3 in Health and Social Care or willingness to pursue it.

Qualifications

• Experience supporting adults who have experienced homelessness.
• Positive, flexible and enthusiastic approach.
• Ability to work well in a team and independently.
• Strong organisational skills with good literacy and numeracy.
• NVQ Level 3 in Health and Social Care or willingness to work towards it.
• Proficient technology/IT skills (Microsoft Office and similar).

Responsibilities

• Support customers who have experienced homelessness to build independence and reach their potential.
• Assess needs and update support plans.
• Act as the first point of contact for customer queries.
• Build positive relationships that respect choice, privacy and dignity.
• Work with external partners to boost confidence, health and wellbeing and encourage education and employment.

Skills

Homelessness support

Teamwork

Literacy & numeracy

IT skills

Education

NVQ Level 3 in Health and Social Care

Tools

Microsoft Office

Job description

Project Worker – Temporary Maternity Cover

Location: 19‑27 Glamis Walk, Hartlepool, Durham, TS25 3JW.

Salary: £13.87 per hour

Hours: 37.5 per week

Your role

• Support customers who have experienced homelessness to build independence and reach their potential.
• Assess needs and update support plans.
• Act as the first point of contact for customer queries.
• Build positive relationships that respect choice, privacy and dignity.
• Work with external partners to boost confidence, health and wellbeing and encourage education and employment.

(This role is also referred to as Support Worker, Support Assistant or Independent Living Assistant).

Qualifications & Experience

• Experience supporting adults who have experienced homelessness.
• Positive, flexible and enthusiastic approach.
• Ability to work well in a team and independently.
• Strong organisational skills with good literacy and numeracy.
• NVQ Level 3 in Health and Social Care or willingness to work towards it.
• Proficient technology/IT skills (Microsoft Office and similar).

Benefits & Rewards

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice and short‑term counselling.
• Company‑paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company‑funded training and ongoing career development opportunities.
• Flexible working options and an inclusive culture where everyone belongs, supported by staff networks including PRISM, Disability, Race Equality and Parent networks.
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements.
• Annual leave: 33 days pro‑rata (rising to 38 days, including bank holidays).
• Occupational sickness pay linked to length of service.
• Contributory pension scheme.

Inclusion & Equality

Inclusion is one of our core values. We are committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

All roles require safeguarding and pre‑employment checks, including criminal records and overseas police checks if needed. An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.

We work closely with the Home Office to prevent illegal working.