Project Worker

Sanctuary; Felixstowe; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Health and wellbeing support

Company-paid life insurance

Parental leave arrangements

Annual leave purchase scheme

Flexible working options

Job summary

Sanctuary Supported Living is seeking a Project Worker in Felixstowe to support people experiencing homelessness and help them build independence. You will assess needs, update support plans, and be the first point of contact for queries.

Join a compassionate team, work 37.5 hours weekly at 9-11 Buregate Road, with a focus on dignity, privacy, and personalised support. A commitment to inclusivity and professional development is essential.

Qualifications

• Experience supporting adults who have experienced homelessness.
• Positive, flexible and enthusiastic approach.
• Able to work well in a team and independently.
• Strong literacy and numeracy skills.
• NVQ Level 3 in Health and Social Care or willingness to work towards it.
• Proficient technology/IT skills (Microsoft Office and similar).

Responsibilities

• Support customers who have experienced homelessness to build independence and reach their potential.
• Assess needs and update support plans.
• Act as the first point of contact for customer queries.
• Build positive relationships that respect choice, privacy and dignity.
• Work with external partners to boost confidence, health and wellbeing, and encourage education and employment.

Skills

Homelessness experience

Teamwork

Literacy & numeracy

IT skills

Flexible approach

Education

NVQ Level 3 Health & Social Care

Tools

Microsoft Office

Job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Project Worker

9-11 Buregate Road, Felixstowe IP11 2DE

£13.87 per hour

37.5 hours per week

Be the reason someone finds their footing

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Project Worker to our vibrant homelessness service at 9-11 Buregate Road, Felixstowe IP11 2DE.

You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Support customers who have experienced homelessness to build independence and reach their potential
• Assess needs and update support plans
• Act as the first point of contact for customer queries
• Build positive relationships that respect choice, privacy and dignity
• Work with external partners to boost confidence, health and wellbeing, and encourage education and employment

(This role is sometimes also referred to as Support Worker, Support Assistant, or Independent Living Assistant).

Your skills

• Experience supporting adults who have experienced homelessness
• Positive, flexible and enthusiastic approach
• Able to work well in a team and independently
• Strong organisational skills with good literacy and numeracy
• NVQ Level 3 in Health and Social Care or willingness to work towards it
• Proficient technology/IT skills (Microsoft Office and similar)

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed

Inclusion is one of our core values. We’re committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.