Project & Technical Support Officer

TN United Kingdom; West Bromwich; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Project & Technical Support Officer to enhance their IT support services. This hybrid role combines working from home and on-site responsibilities, ensuring you deliver top-notch customer service while managing network infrastructure and educational applications. You will be instrumental in collaborating on digital transformation projects, providing technical support, and maintaining effective communication with clients. If you are passionate about IT and customer care, this is an exciting opportunity to make a significant impact in a dynamic environment.

Benefits

Excellent benefits package

Flexible hours

Mileage reimbursement

Qualifications

• Proficient in Microsoft 365 administration and management.
• Experience with wired and wireless network solutions.

Responsibilities

• Provide comprehensive support for educational applications and network infrastructure.
• Collaborate with the Project Manager on digital transformation projects.

Skills

Microsoft 365

Wi-Fi Management

Network Infrastructure

Customer Support

Technical Documentation

Tools

Hyper-V

Active Directory

Group Policy

DNS

DHCP

Intune

CISCO Meraki

HP Aruba

Job description

Social network you want to login/join with:

Project & Technical Support Officer, West Bromwich

col-narrow-left

Client:

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

d41c8a417bf2

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Your new role

Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support?

This is a hybrid role, part WFH and part site-based role, so you need your own transport, but mileage is paid.

What you'll need to succeed

Key Responsibilities:

• Technical Support:
  Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
• System Management:
  Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally.
  Maintain all technical documentation relating to a customer site.
• Project Assistance:
  Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases.
• Service Support:
  Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process.
• Quality Service:
  Strive to deliver the highest quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff.

Requirements:
Proficient in Microsoft 365 administration and management, including Entra ID and Intune. An understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSI, WDS, MDT, Print Management. Experience of working with and managing wired and wireless network solutions, HP Aruba and CISCO Meraki is favourable. Proficient in supporting and managing MDM solutions, Intune and Meraki are favourable. Experienced in dealing with Windows desktop end user support.

What you'll get in return
Excellent benefits package
Flexible hours