Project & Technical Support Officer

Hays; West Bromwich; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Project & Technical Support Officer to provide exceptional IT support. This hybrid role offers the opportunity to work both remotely and on-site, where you will manage and support Microsoft 365 and network infrastructure. Your responsibilities will include ensuring efficient issue resolution, collaborating on digital transformation projects, and maintaining high-quality service standards. With a strong focus on customer care and effective communication, this position is perfect for those looking to make a significant impact in the educational sector. Join a dynamic team and take your career to the next level!

Benefits

Excellent benefits package

Flexible hours

Mileage reimbursement

Qualifications

• Proficient in Microsoft 365 and network infrastructure management.
• Experience with MDM solutions like Meraki and Intune.

Responsibilities

• Provide technical support for educational applications and network infrastructure.
• Collaborate on digital transformation projects and manage system updates.

Skills

Microsoft 365 administration

Network infrastructure management

Technical support

Windows desktop support

Education

Relevant IT qualification

Tools

Microsoft Intune

Hyper-V

Active Directory

CISCO Meraki

HP Aruba

Job description

Project & Technical Support Officer

4 days ago Be among the first 25 applicants

This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Your new role

Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support?

This is a hybrid role, part WFH and part site-based, so you need your own transport, but mileage is paid.

What you'll need to succeed

Key Responsibilities:

• Technical Support: Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
• System Management: Manage installation, upgrade, and maintenance of network infrastructure and applications, ensuring systems are updated and functioning optimally. Maintain all technical documentation relating to a customer site.
• Project Assistance: Collaborate with the Project Manager on digital transformation projects, managing planning and implementation phases.
• Service Support: Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout incident resolution.
• Quality Service: Strive to deliver high-quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff.

Requirements:

Proficient in Microsoft 365 administration and management, including Entra ID and Intune. Understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSI, WDS, MDT, Print Management. Experience with wired and wireless network solutions, HP Aruba, and CISCO Meraki is favorable. Proficient in supporting and managing MDM solutions, with Meraki and Intune being advantageous. Experienced in Windows desktop end-user support.

What you'll get in return

Excellent benefits package
Flexible hours

What to do next

If you're interested, click 'apply now' to send your CV or contact us for a confidential career discussion. If this role isn't quite right, reach out for other opportunities.

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Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Education
• Industries: Data Infrastructure and Analytics