Project & Technical Support Officer

JR United Kingdom; West Bromwich; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a proactive Project & Technical Support Officer to deliver exceptional IT support. This hybrid role offers the chance to work both from home and on-site, ensuring you engage directly with clients. You will be responsible for managing network infrastructure, providing technical support, and collaborating on digital transformation projects. With a strong emphasis on customer care, this position requires proficiency in Microsoft 365 and network management. Join a dynamic team that values effective communication and quality service, while enjoying a flexible work environment and an excellent benefits package.

Benefits

Flexible hours

Excellent benefits package

Qualifications

• Proficient in Microsoft 365 administration and management.
• Experience with wired and wireless network solutions.

Responsibilities

• Provide comprehensive support for educational applications and network infrastructure.
• Collaborate with Project Manager on digital transformation projects.

Skills

Microsoft 365 Administration

Network Infrastructure Management

Technical Support

Customer Care

Windows Desktop Support

Tools

Microsoft Server Technologies

HP Aruba

CISCO Meraki

Intune

Job description

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Project & Technical Support Officer, west bromwich

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Client:

Hays

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Your new role
Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support?
This is a hybrid role, part WFH and part site-based role, so you need your own transport, but mileage is paid.
What you'll need to succeed
Key Responsibilities:

• Technical Support:
  Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
• System Management:
  Manage the installation, upgrade, and maintenance of network infrastructure and a range of applications, ensuring systems are updated and functioning optimally.
  Maintain all technical documentation relating to a customer site.
• Project Assistance:
  Collaborate with the Project Manager on digital transformation projects, managing the planning and implementation phases.
• Service Support:
  Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout the incident resolution process.
• Quality Service:
  Strive to deliver the highest quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff.

Requirements:
Proficient in Microsoft 365 administration and management, including Entra ID and Intune. An understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSi, WDS, MDT, Print Management. Experience of working with and managing wired and wireless network solutions, HP Aruba and CISCO Meraki is favourable. Proficient in supporting and managing MDM solutions, Intune and Meraki are favourable. Experienced in dealing with Windows desktop end user support.
What you'll get in return
Excellent benefits package
Flexible hours
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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