Project & Technical Support Officer - SIPS Education Ltd

WMJobs; West Bromwich; Hybrid; GBP 27,000 - 33,000; Full time

Job summary

An innovative educational support organization is seeking a Project and Technical Support Officer to enhance their IT services. This hybrid role combines on-site and remote work, focusing on managing Microsoft 365 and network infrastructure to ensure seamless educational experiences. You'll be part of a dedicated team that values professional growth and innovation, making a significant impact on the educational landscape. If you're passionate about technology and education, this is a fantastic opportunity to contribute to meaningful projects while developing your skills in a supportive environment.

Qualifications

• Proficient in Microsoft 365 and network technologies.
• Excellent communication and customer service skills.
• Ability to create and maintain technical documentation.

Responsibilities

• Provide support for educational applications and network infrastructure.
• Manage installation and maintenance of systems.
• Collaborate on digital transformation projects.

Skills

Microsoft 365 administration

Active Directory

Network infrastructure

Customer service skills

Technical documentation

Tools

Hyper-V

Intune

CISCO Meraki

HP Aruba

Job description

Project & Technical Support Officer - SIPS Education Ltd

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SIPS Education Limited,

Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure?

Join SIPS Education as a Project and Technical Support Officer and play a pivotal role in supporting educational IT applications and infrastructure. This hybrid role involves working both at customer sites and remotely.

Why Join Us?

At SIPS Education, we are committed to being a trusted support partner to our customers. You'll be part of a dedicated team that values innovation, professional growth, and the continuous improvement of our services. If you are passionate about IT and education, and ready to take on a challenging and rewarding role, we want to hear from you.

Key Responsibilities:

• Technical Support: Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
• System Management: Manage the installation, upgrade, and maintenance of network infrastructure and applications, ensuring systems are updated and functioning optimally. Maintain all technical documentation relating to a customer site.
• Project Assistance: Collaborate with the Project Manager on digital transformation projects, managing planning and implementation phases.
• Service Support: Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout incident resolution.
• Quality Service: Strive to deliver high-quality service, demonstrating commitment to customer care and effective communication with both technical and non-technical staff.

Requirements:

• Technical Expertise: Proficient in Microsoft 365 administration and management, including Entra ID and Intune.
  Understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSI, WDS, MDT, Print Management.
  Experience with wired and wireless network solutions, HP Aruba and CISCO Meraki is advantageous.
  Proficient in supporting and managing MDM solutions, including Intune and Meraki. Experience in Windows desktop end-user support.
• Customer Service Skills: Excellent communication skills, with the ability to explain technical issues to non-technical users.
• Self-Motivated: Ability to work independently and manage workload effectively.
• Team Collaboration: Willingness to support all aspects of IT services and assist colleagues across IT as needed.
• Documentation Skills: Ability to create and maintain procedural and technical documentation.

Special Conditions:

• Out-of-hours work may be necessary to meet operational needs.
• Regular travel to customer sites is expected.
• Hybrid working arrangements.

How to apply?

Application forms are attached below and should be returned to SIPS Education Ltd, 2nd Floor, Guardian House, Cronehills Linkway, West Bromwich, West Midlands B70 8GS or emailed to [e-mail].

SIPS Education Ltd is committed to safeguarding and promoting the welfare of children and young people. The role requires an enhanced DBS clearance, including Barred list check, and is exempt from the Rehabilitation of Offenders Act 1974.

This position requires fluent spoken and written English, and applications from disabled individuals are encouraged under our Disability Confident commitment. We support employment of veterans and Reserve Forces members.

Successful shortlisted candidates will be subject to an online search, which is not part of the formal shortlisting process but may be discussed during the interview.

Hours: 37 hours, Permanent

Grade: Grade 5, SCP 18-23, £27,226 - £32,080 p.a.

Location: SIPS Education Ltd, Guardian House, Cronehills Linkway, West Bromwich B70 8SW

Closing Date: 12th May 2025

Interview Date: 14th May 2025