Project Support Officer - Temporary Until December 2027

Thecoalauthority; Mansfield; Hybrid; GBP 21,000 - 27,000; Part time

Job summary

Thecoalauthority is seeking a detail-oriented temporary administrator to help gather information, document processes, and produce clear guidance for a project team in Mansfield. You will convert conversations into practical, easy-to-follow documents and maps using Visio, while maintaining accuracy amid evolving project needs.

The role emphasises strong organisation, proactive communication and timely delivery as part of the Incident Response project’s day-to-day operations, with hybrid working

Qualifications

• Experience gathering information, organizing records or helping improve how work is documented.
• Ability to translate conversations into clear, actionable documents and guidance.
• Experience coordinating with multiple teams and keeping documents up to date.

Responsibilities

• Gather and organise information from colleagues to document processes.
• Create clear process maps and supporting guidance for a project team.
• Maintain up-to-date documentation as processes evolve and priorities shift.
• Coordinate information from different people to ensure accuracy.
• Support day-to-day operation of the Incident Response project.

Skills

Information gathering

Documentation

Process mapping

Communication

Organisational skills

Tools

Visio

Microsoft Office

Job description

Can you help turn fast-moving ideas into clear, practical ways of working?

Are you organised, detail-focused and confident working with people across a range of teams?

Looking for your next temporary role where you can make a real difference?

If so, we'd like to hear from you.

We're looking for someone who enjoys gathering information, keeping things organised and turning conversations into clear, easy-to-follow documents. You'll be comfortable asking questions, following up on missing information and making sure important details are captured accurately.

You’ll work with colleagues across the organisation to document processes and create straightforward guidance that helps people understand what they need to do. Using Microsoft Visio, or a willingness to learn, you'll help produce simple process maps that support the project team.

We're interested in people who are proactive, organised and eager to learn. You may have experience in an administrative, project support, coordinator or operational support role where you've worked with information, maintained records or helped improve the way work is organised and documented.

You don't need to be a process improvement expert. What's most important is your ability to communicate effectively, stay organised and produce accurate, high-quality work.

This temporary role provides essential support to our Incident Response project.

Working alongside the project team and colleagues across the organisation, you'll help gather, organise and document the information needed to support the project's day-to-day operation. You'll arrange information into clear processes, create and maintain process maps, and produce supporting guidance documents for colleagues.

You’ll be responsible for coordinating information from different people, ensuring documentation remains accurate and up to date, and supporting the team as processes evolve throughout the project. As priorities can change, you'll need to be well organised, manage your workload effectively and maintain attention to detail while working to deadlines.

This is a great opportunity for someone who enjoys bringing order to information, working collaboratively with others and supporting the delivery of an important organisational project.

To find out more about the role, take a look at the job description.

Role location: Mansfield (Hybrid Working - average of 2 days per week in our Mansfield Office)

Schedule: Application closing date:25th October 2026 Sifting date: w/c 26th October 2026 Interviews: w/c 2nd November 2026