Project Support Officer for Employment & Data

Stoke on Trent City Council; York and North Yorkshire; On-site; GBP 21,000 - 30,000; Full time

Job summary

Stoke-on-Trent City Council is seeking a Project Support Officer to join the Jobs, Enterprise and Training (JET) team, delivering employment support to residents across Stoke-on-Trent. You will manage referrals, support customers at first contact, and maintain records and databases.

The role requires strong organisational and communication skills, attention to detail, and proficiency with Microsoft Office and data systems.

Responsibilities

• Manage incoming referrals, carry out initial eligibility checks and ensure customers are directed to the appropriate member of the team
• Maintain accurate customer records, beneficiary files and databases in line with council, funder and data protection requirements
• Provide day-to-day project and administrative support to the JET team, including appointments, meetings, correspondence and general office systems
• Collate, maintain and report performance information to support delivery against programme KPIs and funding requirements
• Liaise with customers, colleagues and external partners to support effective referral handovers and resolve enquiries efficiently
• Support programme delivery through expenditure monitoring, record keeping and administrative support for employment activities, group sessions and community events

Job description

Stoke-on-Trent City Council is seeking a Project Support Officer to join the Jobs, Enterprise and Training (JET) team, delivering employment support to residents across Stoke-on-Trent. You will manage referrals, support customers at first contact, and maintain records and databases.

The role requires strong organisational and communication skills, attention to detail, and proficiency with Microsoft Office and data systems.