Project Support Officer

Stoke on Trent City Council; York and North Yorkshire; On-site; GBP 21,000 - 30,000; Full time

Job summary

Stoke-on-Trent City Council is seeking a Project Support Officer to join the Jobs, Enterprise and Training (JET) team, delivering employment support to residents across Stoke-on-Trent. You will manage referrals, support customers at first contact, and maintain records and databases.

The role requires strong organisational and communication skills, attention to detail, and proficiency with Microsoft Office and data systems.

Responsibilities

• Manage incoming referrals, carry out initial eligibility checks and ensure customers are directed to the appropriate member of the team
• Maintain accurate customer records, beneficiary files and databases in line with council, funder and data protection requirements
• Provide day-to-day project and administrative support to the JET team, including appointments, meetings, correspondence and general office systems
• Collate, maintain and report performance information to support delivery against programme KPIs and funding requirements
• Liaise with customers, colleagues and external partners to support effective referral handovers and resolve enquiries efficiently
• Support programme delivery through expenditure monitoring, record keeping and administrative support for employment activities, group sessions and community events

Job description

Section: Economic Development, Jobs, Enterprise and Training

Hours: 37 hours per week

Contract type: Fixed Term for 12 months

This advert is open to both internal and external applicants.

About us:

We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that's where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision.

Stoke-on-Trent City Council's diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need.

Further information on the Council and our directorates

The Role:

We are looking for an organised and motivated Project Support Officer to join our Jobs, Enterprise and Training (JET) team, helping us deliver employment support to residents across Stoke-on-Trent. This is a varied role at the heart of our employment services.

You will manage incoming referrals, support customers through their initial contact with the service, maintain accurate records and databases, monitor performance information and provide day-to-day project and administrative support to the wider team. You will also liaise with partners, arrange appointments and help ensure our programmes meet their funding, performance and data requirements.

We are looking for someone with strong organisational and communication skills, good attention to detail and confidence using Microsoft Office and data systems. You should be comfortable working to deadlines and targets, handling sensitive information and communicating with customers, colleagues and external organisations. Experience of project or office support, data handling and working within employment or welfare-to-work services would be particularly valuable.

In return, you will join a supportive team delivering services that make a real difference to local residents, helping people overcome barriers and move towards sustainable employment.

For more information on the role, please contact the Recruiting Manager Chris Wakefield, [e-mail]

Key Responsibilities:

Manage incoming referrals, carry out initial eligibility checks and ensure customers are directed to the appropriate member of the team

Maintain accurate customer records, beneficiary files and databases in line with council, funder and data protection requirements

Provide day-to-day project and administrative support to the JET team, including appointments, meetings, correspondence and general office systems

Collate, maintain and report performance information to support delivery against programme KPIs and funding requirements

Liaise with customers, colleagues and external partners to support effective referral handovers and resolve enquiries efficiently

Support programme delivery through expenditure monitoring, record keeping and administrative support for employment activities, group sessions and community events

About You:

Strong organisational skills, with the ability to prioritise workload, work to deadlines and manage competing demandsGood written and verbal communication skills, with confidence dealing with customers, colleagues and external partnersGood IT skills, including experience of Microsoft Office, spreadsheets and ideally databases or customer management systemsExperience of handling data accurately, maintaining records and working with performance information or KPIsAbility to work effectively as part of a team, while also using initiative and working with minimal supervisionAbility to handle confidential and sensitive information appropriately, with strong attention to detail and an understanding of data protection requirements