Hybrid Project Support Officer – Jobs & Training

Stoke-on-Trent City Council; Hempstalls; Hybride; GBP 26 000 - 35 000; Plein temps

Avantages offerts par ce poste

Hybrid working

Local authority pension

Professional development

Résumé du poste

Stoke-on-Trent City Council is seeking a organised Project Support Officer to join the Jobs, Enterprise and Training (JET) team. You will manage referrals, support customers at first contact, and maintain records and databases to meet funding and data requirements.

You will liaise with partners, arrange appointments and help ensure programmes meet performance and data obligations, while working with sensitivity to data protection and deadlines.

Qualifications

• Strong organisational skills and ability to prioritise workload to meet deadlines.
• Good written and verbal communication with customers and partners.
• Experience using Microsoft Office, spreadsheets, and data systems.
• Experience handling data and working with performance information or KPIs.

Responsabilités

• Manage incoming referrals, carry out initial eligibility checks and direct customers to the right team.
• Maintain accurate customer records and databases in line with funding and data protection requirements.
• Provide day-to-day project and administrative support to the JET team, including appointments and correspondence.
• Collate, maintain and report performance information to support KPIs and funding requirements.
• Liaise with customers and partners to support effective referrals and resolve enquiries.
• Support programme delivery through monitoring and record-keeping for employment activities and events.

Connaissances

Organisational skills

IT literacy

Data handling

Communication

Outils

Microsoft Office

CRM systems

Databases

Description du poste

Stoke-on-Trent City Council is seeking a organised Project Support Officer to join the Jobs, Enterprise and Training (JET) team. You will manage referrals, support customers at first contact, and maintain records and databases to meet funding and data requirements.

You will liaise with partners, arrange appointments and help ensure programmes meet performance and data obligations, while working with sensitivity to data protection and deadlines.