Floating Support Officer

Honeycomb Group; Stoke-on-Trent; On-site; GBP 25,000 - 30,000; Full time

Job summary

Honeycomb Group in Stoke-on-Trent is seeking a Floating Support Officer to join the Floating Support Team. You will deliver high-quality support to customers who are vulnerable or have complex needs across tenancies in the city, focusing on resettlement and sustainment and helping people sustain housing.

You will complete inductions and risk assessments, signpost services, and work with partners to achieve positive outcomes. A driving licence and DBS check are required.

Qualifications

• GCSE English and maths or equivalent.
• Demonstrable experience in a similar sector or transferable skills.
• Experience working with customers with complex needs.
• Excellent communication skills.
• Experience completing benefits and grants forms.
• Full UK Driving Licence with own vehicle.

Responsibilities

• Complete inductions, risk assessments and co-produce personalised support plans.
• Deliver ongoing tenancy sustainment, resettlement, finances, health and move-on goals.
• Signpost and advocate for access to services and address barriers.
• Collaborate with multi-agency partners to achieve outcomes.
• Empower customers to manage tenancies and maximise income.

Skills

Communication skills

Customer service experience

Ability to work under pressure

Education

GCSE English and maths

Job description

Floating Support Officer

Location: Stoke-on-Trent

Salary: £27,356.00

As a Floating Support Officer, you will work with the Floating Support Team to deliver high quality support to our customers who are vulnerable and/or have complex needs, living in all tenures within Stoke on Trent. The role will provide support in offering resettlement and sustainment support throughout the city.

What you’ll do:

• Complete inductions, risk assessments, and co-produce personalised, person-centred support plans.


• Deliver ongoing support across tenancy sustainment, resettlement, finances, health, and move-on goals.


• Signpost and advocate for access to services, addressing barriers related to mental health, substance use, and offending.


• Work collaboratively with multi-agency partners and support networks to achieve positive outcomes.


• Empower customers to manage tenancies, maximise income, address debts, and successfully move into independent housing.

Who you are:

• A good level of education including GCSE English and maths, or equivalent.


• Demonstrable experience of working in a similar sector or transferable skills.


• Experience of working with customers with complex needs.


• Excellent communication skills.


• Experience in completing forms and applications for benefits and grants.


• Ability to work under pressure and manage multiple tasks and demands.


• Full UK Driving Licence with own vehicle for work purposes - there may be occasions where customers will require to be transported in the vehicle


• DBS check.

Closing date: 16th November 2026

Shortlist date: 17th November 2026

Interview date: TBC