Project Support Officer (Care Systems Analyst)

WMJobs; Stafford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Staffordshire County Council is seeking a proactive Project Co-ordinator to support the delivery of a new social care system (Liquidlogic). The role works with the project management team to coordinate meetings, engage with stakeholders and ensure timely actions and decisions.

The fixed-term post runs until 30 April 2027 and requires strong communication, planning and problem-solving abilities, plus experience with Microsoft Office 365.

Qualifications

• Excellent communication skills across organisation and external partners.
• Credible experience building effective working relationships with diverse stakeholders.
• Good planning and organisation to meet tight deadlines.

Responsibilities

• Co-ordinate project meetings, steering groups and boards; record and monitor actions.
• Liaise with suppliers to plan and resource configuration workshops.
• Support workstreams to secure facilities and participants for project activities.
• Respond to queries from staff, suppliers and project team; investigate and signpost where needed.
• Assist in developing processes, documentation and recording risks, issues and decisions.
• Complete tasks from the project plan within required timescales.

Skills

Communication

Stakeholder management

Planning & organisation

Microsoft Office 365

Tools

Microsoft Office 365

Job description

Staffordshire County Council,

Are you a dynamic, self-motivated individual with the ability to work creatively and accurately under pressure while sticking to tight deadlines?

Do you have a passion for technical innovation while delivering work to the highest standards? Are you devoted to continuous improvement, delivering benefits for organisations and their customers? We may just have your ideal role!

We have embarked on a project to replace our social care case management system affecting almost 3,000 employees. It is a substantial project and will require significant engagement from services across the county. We're looking for a Project Co-ordinator to join our motivated, forward-thinking project team.

This post is fixed term until 30th April 2027

Main Responsibilities

You will work closely with the project management team to support the delivery of our new system (Liquidlogic), some of the tasks you might undertake as part of the role:

• Support project managers by co-ordinating project meetings, steering groups and project boards and the accurate recording and monitoring of actions.
• Liaise with suppliers on behalf of the project team to ensure the complex series configuration workshops required to develop the system are efficiently planned and appropriately resourced.
• Support Workstream leads to secure the necessary facilities and appropriate participants to meet the requirement of their project activities.
• Ensure queries from staff, suppliers and the project team are promptly and professionally responded to. Investigate and resolve issues independently and signpost users, project staff, partners and suppliers to available guidance where appropriate.
• Support Project Managers and the Programme Lead in the development of processes documentation and recording of decisions, issues and risks.
• Complete other tasks assigned from the project plan by the workstream lead accurately and within required timescales.

The Ideal Candidate

For the purpose of shortlisting, the minimum criteria for the role is:

• Excellent communication skills because you’ll interact with lots of people across the organisation and external partners and contractors.
• Credible experience of quickly building effective working relationships with a variety of stakeholders and confidence to speak up and challenge if things aren’t right.
• Good planning and organisation skills as you’ll be working and supporting others to meet tight deadlines.
• Ability to analyse complex facts or situations, interpret and translate these into practical clear advice.
• An eye for detail with ability to identify issues and solutions quickly.
• A flexible approach to work as sometimes things can change, and so you’ll need to be able to prioritise work and sometimes change focus quickly.
• Full knowledge of Microsoft Office 365 and the ability to utilise the main applications.

Please note: Please note the job title on the job description is ’Care Systems Analyst’, whereas the job is advertised with the job title of a ’Project Support Officer’ to ensure we reach the widest pool of candidates.

It is anticipated that interviews will take place from 16th September.

Our Recruitment Process

We anonymise applications during shortlisting to ensure only relevant information is considered.

Please note: The minimum criteria in the ideal candidate section detailed above will be used if you are applying under one of our Interview Guarantee Schemes, detailed below.

About Staffordshire County Council

We are no ordinary county council

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead - that goes for your career too.

Our benefits

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire

Our recruitment process

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers - we offer a guaranteed interview as long as your application meets the minimum criteria for the post.