Application Support Officer

Trafford Council; Trafford; Hybrid; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Generous Leave 26 days

Hybrid working

Local Government Pension Scheme

Flexible benefits

Professional development

Job summary

Trafford Council is seeking an Application Development Support Officer to assist social care teams with LiquidLogic Systems and Controcc, delivering admin support and helpdesk assistance on a part-time basis. The role covers maternity leave for 14 hours per week and requires effective communication across colleagues and services.

The post offers hybrid working, a DBS check, and flexible options discussed with the Hiring Manager.

Qualifications

• Good data, numeracy and ICT skills.
• Ability to communicate effectively to a wide range of audiences.
• Experience or knowledge of social care is advantageous.

Responsibilities

• Provide first line helpdesk support for LiquidLogic and Controcc users.
• Answer queries from social care teams and assist with system usage.
• Demonstrate ability to work as part of a team and manage priorities.

Skills

Data skills

Numeracy

ICT skills

Communication skills

Tools

LiquidLogic Systems

Controcc

Job description

Working Pattern: Part time

Working Arrangement: Hybrid Working

Fixed Term End Date: 30/9/2027 (12 month Maternity Cover)

Interview Date/Type: 29th September / 1st October - Face to face

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role

We are looking to recruit an Application Development Support Officer working on LiquidLogic Systems and Controcc. This is a part time role of 14 hours covering Maternity Leave. This person will be working on a helpdesk answering queries raised by social care teams to help them use the system effectively.

The team has overall responsibility for managing and supporting all the Liquid Logic Systems for Children’s & Adults and a Controcc Integrated Finance System to support national and local requirements.

You will need to be able to demonstrate your experience in providing a full range of administrative support.

You will have good data, numeracy, and ICT skills and the ability to communicate effectively to a wide range of audiences.

Knowledge of Social Care will be advantageous.

Ability to work as a team and on own initiative, determine priorities.

Experience working on Liquidlogic Systems is desirable.

About You

Your style and approach will reflect our values and behaviours: you will be committed to continually learning & improving the way you do things to ensure effective outcomes; valuing and respecting others’ contribution, you will work together to deliver service; you will take ownership of your actions and strive to getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.

Additional Information

• A basic DBS Check with children/adults barred list will be required.

About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information...

• Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Trafford Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check.
• Please note: We are not a licensed sponsor and will not be able to support with your work visa.
• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council

We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at [e-mail]

After reviewing the role profile and submitting your application, successful candidates will be invited to a short interview to learn more about your skills and experience.

Supporting Documents

Application Support Officer Role Profile