Project Support Officer

NHS; Exeter; On-site; GBP 25,000 - 30,000; Full time

Job summary

The NHS is seeking a Band 5 Project Support Officer to join the Children and Family Health Devon team on a fixed-term basis. This role involves providing essential project support, managing documentation, and coordinating meetings to enhance service delivery. Ideal candidates will have experience in project coordination and a degree-level education, contributing to the health and well-being of children and families across Devon.

Qualifications

• Experience as a senior administrator, project coordinator, or support officer.
• Proficiency in producing complex electronic documentation.
• Ability to analyze and interpret data.

Responsibilities

• Support planning, monitoring, and tracking of project delivery.
• Manage document systems and coordinate meetings.
• Provide project support including action notes and reports.

Skills

Coordinating and managing events

Data analysis

Document management

Communication

Microsoft Office Suite proficiency

Education

Educated to Degree Level or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Microsoft Visio

Job description

We are excited to be advertising for a Band 5 Project Support Officer with a range of skills and experience to join us in Children and Family Health Devon on a fixed-term/secondment basis for 6 months. This role aligns with our service delivery strategy and involves providing project support to various service development projects and QI activities.

Main duties of the job

To work as part of a team to support the planning, monitoring, and tracking of project delivery within the CFHD portfolio of responsibility and update all relevant documentation.

Provide wide-ranging project support to the team, including project, meeting action notes, updating project plans, proactively circulating and chasing actions and information, and sending out communications.

Manage document systems on behalf of the teams and, where appropriate, set up new systems for managing documents and project processes.

Where appropriate and required, be involved in managing small projects or work streams within programmes or projects as directed by the Project Manager.

Coordinate and provide routine and ad hoc reports, either written or data analysis extracted from information systems as required.

Lead the planning and delivery of complex, efficient meeting schedules, ensuring key meetings have appropriate reports provided by project leads and/or members of the Directorate. Collate and circulate all project information in advance of each key meeting.

Coordinate and manage meetings as needed, including taking minutes and action notes, distributing minutes and papers, arranging schedules, booking venues, organizing presentations, and occasionally ordering catering and refreshments.

Requirement to travel across Devon to other sites; some work outside of standard hours may be required, e.g., event support.

About us

At Children and Family Health Devon, we are dedicated to improving the physical and mental health of children and young people across Devon and Torbay. We aim to create an environment where children and young people can thrive and are committed to reducing health inequalities and providing specialized support, empowering them to lead healthy, fulfilling lives.

We would like the people who work for Children and Family Health Devon to be understanding, patient, and respectful. They should be trustworthy and make us feel safe and comfortable. It is important that they use their skills and experience to listen carefully in a non-patronizing and non-judgemental way. When staff are positive and friendly, they help create an environment that is informal and pressure-free.

Who we are

We are an alliance of NHS organizations led by Torbay and South Devon NHS Foundation Trust in partnership with Devon Partnership Trust. Our team includes psychologists, psychiatrists, occupational therapists, speech and language therapists, physiotherapists, nurses, and many other professionals.

With access to moors, sea, and cities, Devon offers plenty of opportunities to enjoy. Whether exploring Exeter’s cultural scene, the Jurassic coastline, or North Devon’s surf reserves, there is something for everyone.

Job responsibilities

Full vacancy details can be found in the attached Job Description/Person Specification. Please refer to your suitability to the post in your supporting information based on the role requirements or person specification.

Interviews will be held on Monday, 23rd June 2025, via MS Teams.

Person Specification

Experience

• Working as a senior administrator, project coordinator, or support officer
• Producing complex electronic documentation using Microsoft Word and Excel
• Analyzing and interpreting data and information

Qualifications

• Educated to Degree Level or equivalent

Knowledge, Skills & Abilities

• Coordinating and managing widely attended events and workshops
• High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Visio)
• Knowledge of basic change management and service improvement, including project management tools and techniques
• Able to manage competing priorities supporting multiple individuals
• Ability to work under pressure and meet deadlines
• Presenting information clearly and concisely in various formats, including tabular and graphical data
• Producing accurate minutes and action notes of meetings
• Presenting to small groups effectively
• Working across different teams and directorates while maintaining confidentiality and demonstrating tact and diplomacy in challenging situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to assess any previous criminal convictions.