Project Support Administrator

SANS Institute; Swansea; On-site; GBP 24,000 - 34,000; Full time

Job summary

Swansea, UK-based SANS Institute is seeking a Programme Support Administrator to assist programme leads with coordinating and delivering multiple projects. You will manage helpdesk queries, maintain documentation, and provide event support across the programme.

The role requires working independently and as part of a team, handling multiple inboxes and liaising with internal departments and external partners. Attention to detail and strong communication are essential for success.

Qualifications

• Educated to A-Level or equivalent (minimum x3 C's).
• Experience of working on multiple concurrent activities.
• A strong customer focus.
• Experience of using Microsoft programmes notably Word and Excel.
• Not afraid to challenge the status quo.
• Excellent listening and questioning skills, combined with the ability to interact.
• Ability to work autonomously and as part of a team.
• Ability to use own initiative and work independently.
• Effective problem-solving skills.
• Good research skills.
• Proactive and forward thinking.
• Excellent written and oral communication skills to communicate globally across all business functions.
• Able to work in high pressure situations and deadline driven.
• Excellent interpersonal skills.
• Good time management skills.
• Team player.
• Excellent attention to detail and organised.

Responsibilities

• Assist programme leads to ensure tasks are completed on time.
• Undertake activities on multiple concurrent projects.
• Assist in the maintenance of project documentation.
• Carry out administrative activities as requested.
• Update records on the appropriate software as prescribed.
• Provide event support across the programme.
• Support the programme leads to produce reports on project progress.
• Escalate any issues that may impact any projects, in good time and to the appropriate level / person.
• Liaise with 3rd party suppliers as necessary.
• Engage and participate in meetings as appropriate.
• Manage multiple inboxes.
• Assist in the analysis of programme data for campaigns.
• Respond to emails in a timely manner.
• Work with customers/employees to identify areas of improvement and working with the team to find a suitable solution.
• Log and maintain records of inbound queries.
• Undertake any other duties as directed/requested by the line manager.

Skills

Customer focus

Communication skills

Autonomy

Team player

Attention to detail

Problem solving

Time management

Listening

Education

A-Level

Tools

Microsoft Word

Microsoft Excel

Job description

Project Support Administrator

Application Deadline: 12 November 2026

Department: Project Management

Employment Type: Full Time

Location: Swansea, UK

Description

Working independently and as part of the wider Programmes team, the Programme Support Administrator will provide a support function to the programme leads to aide in the coordination, implementation, and delivery of numerous projects across the programme.

The role will be responsible for managing multiple inbound email inboxes as part of a Helpdesk service, ensuring all enquiries are answered in an appropriate and timely manner, escalating to the appropriate person/ people when necessary.

The Programme Support Administrator will liaise with a variety of internal departments and external organisations to assist in the effective and timely delivery of all projects and will attend any necessary events to provide onsite programme support.

Key Responsibilities

Main duties and responsibilities:

• Assist programme leads to ensure tasks are completed on time.
• Undertake activities on multiple concurrent projects.
• Assist in the maintenance of project documentation.
• Carry out administrative activities as requested.
• Update records on the appropriate software as prescribed.
• Provide event support across the programme.
• Support the programme leads to produce reports on project progress.
• Escalate any issues that may impact any projects, in good time and to the appropriate level / person.
• Liaise with 3rd party suppliers as necessary.
• Engage and participate in meetings as appropriate.
• Manage multiple inboxes.
• Assist in the analysis of programme data for campaigns.
• Respond to emails in a timely manner.
• Work with customers/employees to identify areas of improvement and working with the team to find a suitable solution.
• Log and maintain records of inbound queries.
• Undertake any other duties as directed/requested by the line manager.

Skills, Knowledge and Expertise

• Educated to A-Level or equivalent (minimum x3 C's)
• Experience of working on multiple concurrent activities.
• A strong customer focus.
• Experience of using Microsoft programmes most notably Word and Excel.
• Not afraid to challenge the status quo.
• Excellent listening and questioning skills, combined with the ability to interact.
• Ability to work autonomously and as part of a team.
• Ability to use own initiative and work independently.
• Effective problem-solving skills.
• Good research skills.
• Proactive and forward thinking.
• Excellent written and oral communication skills to communicate globally across all business functions.
• Able to work in high pressure situations and deadline driven.
• Excellent interpersonal skills.
• Good time management skills.
• Team player.
• Excellent attention to detail and organised.