Project Support Officer

5 Star Recruitment; Birkenhead; On-site; GBP 26,000 - 38,000; Full time

Job summary

Cheshire & Merseyside Change and Integration Programme is seeking a Programme Support Officer to provide effective PMO support across governance, reporting and information systems. You will work with Programme and Project Managers, Business Analysts and external partners to monitor delivery, manage information flows and maintain programme data.

The role requires NVQ3 or equivalent, strong MS Office/Project skills, and excellent communication.

Qualifications

• NVQ Level 3 minimum or equivalent in relevant field.
• Experience providing effective and efficient project support in a complex, high-paced organisation.
• Data protection awareness and information sharing protocols.
• Excellent numeracy, literacy, IT and communication skills.

Responsibilities

• Develop and maintain project management monitoring and information systems.
• Support governance structures; collate/ distribute agenda papers; log actions and decisions.
• Chase progress to ensure timely, accurate follow-up actions.
• Work with Programme Managers, Project Managers and BAs to expedit e slippage.
• Maintain, control and update programme and project information.
• Provide standard and customised reports from the project management system.
• Ensure reporting deadlines are met and data quality is challenged.
• Deliver projects in line with PMO requirements throughout the life cycle.
• Support PMO resource management; liaise with external resource providers.
• Provide 1st line resolution for PMO enquiries and systems issues; log/ escalate as needed.
• Process expenditure, requisitions, invoices and other financial documents.
• Deliver Project Lifecycle training and guidance as appropriate.
• Facilitate project meetings, stakeholder/risk workshops and reviews.
• Develop and maintain relationships with internal/external stakeholders.
• Perform other duties commensurate with grading and designation.

Skills

MS Office

MS Project

Communication

Organisational skills

Data handling

Confidentiality

Education

NVQ Level 3 or equivalent in relevant field

Tools

MS Project

MS Excel

Outlook

PowerPoint

Job description

The Change and Integration Programme Support Officer will provide effective programme support to the Cheshire & Merseyside Change and Integration Programme in the co-ordination, delivery and monitoring of the agreed outputs, outcomes and quality levels of delivery in line with the standards developed by the Cheshire and Merseyside Change and Integration Programme.

Main duties and responsibilities

• Develop and maintain project management monitoring and information systems
• Support the programme governance structures to ensure programmes are appropriately governed, agenda papers are collated and distributed, and actions and decisions are logged.
• Actively pursue matters arising from meetings and chase progress to ensure speedy, accurate and effective follow up actions
• Work closely with Programme Managers, Project Managers and Business Analysts to identify and expedite slippage in project tasks.
• Maintain, control and update programme and project information
• Provide standard and customised reports as required from the project management system to enable effective monitoring and decision making.
• Ensure that reporting deadlines are achieved, chasing information as required and challenging the quality of the component data
• To take responsibility for delivering projects as required ensuring adherence to all PMO requirements throughout the project life cycle.
• Support the PMO resource management function with the acquisition of resources by maintaining relationships with external organisations that can supply resources; contract agencies for staff, plant, equipment, building space etc.
• Provide 1st line resolution for Programme and Project enquiries and project management software issues and problems; record requests for assistance, escalating to senior members of the PMO as necessary and track requests to resolution.
• Process expenditure requests, requisitions, invoices, and other financial documents as necessary
• Provide and deliver Project Lifecycle and other relevant training and guidance as appropriate
• To facilitate project meetings, stakeholder and risk workshops and conduct reviews required to deliver bespoke Projects.
• To develop and maintain collaborative working relationships with both internal and external stakeholders
• To perform other duties considered reasonable, that are commensurate with the grading and designation of the post.

Role specific knowledge, experience and skills

NVQ level 3 minimum or equivalent in relevant field

Experience

Ability to use processes and tools to capture progress against project plans and manage information flows

High proficiency in MS Office applications including Word, Excel, Outlook, PowerPoint and project management tools such as MS project, including excellent keyboard skills.

An ability to access reference material and information as required

Highly developed interpersonal skills with the ability to deal appropriately with a wide range of contacts often at senior level

Ability to communicate effectively in writing and orally.

Ability to maintain confidentiality and operate with discretion and integrity, recognising the commercial and sensitivity of some initiatives.

Excellent planning and organisation skills.

Capable of working to and meeting multiple deadlines in a challenging and dynamic environment with a high level of autonomy, using own initiative.

Knowledge and Skills:

Experience of providing effective and efficient project support in a complex and high paced organisation

Data protection, working with sensitive data and information sharing protocols.

Excellent numeracy, literary, IT and communication skills.

DESIRABLE knowledge, experience and skills

Qualifications:

Degree level qualifications, for example IT.

Other training relating to business admin, finance, information systems, social media.

Experience:

Working within adults and /or childrens services areas.

Experience of project management

Experience of providing effective programme and project assurance

Experience of supporting projects or programmes within a PMO

Knowledge and Skills:

Experience of supporting projects or programmes within a PMO