Project Support Administrator

SANS; Swansea; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

SANS in Swansea, UK, is seeking a proactive Project Support Administrator to provide essential coordination across multiple projects within the Programme Management team.

You will handle inboxes, assist programme leads, maintain documentation, and support events, producing progress reports and ensuring timely delivery.

The role requires A-Levels, strong MS Office skills, and a customer-focused, detail-oriented mindset suitable for high-pressure deadlines.

Qualifications

• Educated to A-Level or equivalent; minimum three C grades.
• Experience of working on multiple concurrent activities.
• Strong customer focus.
• Proficient in Microsoft Word and Excel.
• Excellent written and oral communication skills.

Responsibilities

• Assist programme leads to ensure tasks are completed on time.
• Manage multiple concurrent projects and inboxes.
• Maintain project documentation.
• Perform general administrative tasks as requested.
• Update records in prescribed software.
• Provide event support for the programme.
• Generate reports on project progress.
• Escalate issues as needed.
• Liaise with suppliers and external organisations.
• Participate in meetings and take notes.
• Attend events to provide onsite programme support.
• Log and maintain records of inbound queries.
• Identify areas for improvement and propose solutions.
• Undertake other duties as directed.

Skills

Strong customer focus

Excellent listening and questioning

Autonomous and team player

Problem-solving

Research skills

Proactive and forward thinking

Written and verbal communication

Work under pressure

Interpersonal skills

Time management

Attention to detail and organised

Team player

Education

A-Levels or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Project Support Administrator

Application Deadline: 12 November 2026

Department: Project Management

Employment Type: Full Time

Location: Swansea, UK

Description

Working independently and as part of the wider Programmes team, the Programme Support Administrator will provide a support function to the programme leads to aide in the coordination, implementation, and delivery of numerous projects across the programme.

The role will be responsible for managing multiple inbound email inboxes as part of a Helpdesk service, ensuring all enquiries are answered in an appropriate and timely manner, escalating to the appropriate person/ people when necessary.

The Programme Support Administrator will liaise with a variety of internal departments and external organisations to assist in the effective and timely delivery of all projects and will attend any necessary events to provide onsite programme support.

Key Responsibilities

Main duties and responsibilities:

• Assist programme leads to ensure tasks are completed on time.
• Undertake activities on multiple concurrent projects.
• Assist in the maintenance of project documentation.
• Carry out administrative activities as requested.
• Update records on the appropriate software as prescribed.
• Provide event support across the programme.
• Support the programme leads to produce reports on project progress.
• Escalate any issues that may impact any projects, in good time and to the appropriate level / person.
• Liaise with 3rd party suppliers as necessary.
• Engage and participate in meetings as appropriate.
• Manage multiple inboxes.
• Assist in the analysis of programme data for campaigns.
• Respond to emails in a timely manner.
• Work with customers/employees to identify areas of improvement and working with the team to find a suitable solution.
• Log and maintain records of inbound queries.
• Undertake any other duties as directed/requested by the line manager.

Skills, Knowledge and Expertise

• Educated to A-Level or equivalent (minimum x3 C's)
• Experience of working on multiple concurrent activities.
• A strong customer focus.
• Experience of using Microsoft programmes most notably Word and Excel.
• Not afraid to challenge the status quo.
• Excellent listening and questioning skills, combined with the ability to interact.
• Ability to work autonomously and as part of a team.
• Ability to use own initiative and work independently.
• Effective problem-solving skills.
• Good research skills.
• Proactive and forward thinking.
• Excellent written and oral communication skills to communicate globally across all business functions.
• Able to work in high pressure situations and deadline driven.
• Excellent interpersonal skills.
• Good time management skills.
• Team player.
• Excellent attention to detail and organised.