Project & Operations Coordinator

Plan It UK; Bexleyheath; On-site; GBP 30,000 - 40,000; Full time

Job summary

Plan It UK is seeking a Project & Operations Coordinator to keep a busy residential design and construction pipeline running smoothly from the office in Bexleyheath. You’ll chase clients and consultants, manage records, and support the design team so they can focus on great design.

You’ll handle Building Control planning coordination, invoices, cash flow, and budget monitoring in Xero, with Excel trackers and proactive problem-solving shaping our administrative processes as we grow.

Qualifications

• Excellent organizational skills and attention to detail.
• Self-motivated, able to work independently and manage multiple projects.
• Strong communication with clients and consultants.
• Comfortable working with budgeting and cash flow monitoring.
• Proficient in Excel and financial software, including Xero.

Responsibilities

• Coordinate Building Control and planning applications with consultants and authorities.
• Monitor project progress and keep records up-to-date.
• Serve as first contact for clients, handling calls professionally.
• Process invoices, monitor cash flow, and reconcile in Xero.
• Maintain Excel trackers and identify process improvements.

Skills

Highly organised

Self-motivated

Proactive

Reliable

Multi-project management

Client communication

Numeracy

Excel proficiency

Team player

Telephone manner

Tools

Excel

Xero

Job description

Plan It UK is a residential architectural design, engineering, and project management firm working across London, Kent, Essex and the surrounding areas. We help homeowners take extensions and loft conversions from initial idea through planning, building regulations and into construction — and we're looking for a Project & Operations Coordinator to keep that process running smoothly from the office.

This is a role for someone who thrives on organisation. You'll be the person making sure nothing falls through the cracks across a busy pipeline of residential projects — chasing the right people at the right time, keeping our records straight, and giving our design team the space to focus on design rather than admin.

What you'll be doing

Project coordination is the biggest part of the role: coordinating Building Control and planning applications, liaising with Party Wall Surveyors, SAP Assessors and other consultants, and chasing clients, consultants and Local Authorities to keep things moving. You'll monitor progress across live projects, keep on top of outstanding actions, and make sure project information and records are always up to date.

You'll also be a first point of contact for clients — answering calls, communicating clearly and professionally, and supporting our designers and project leads so the team stays organised and focused on delivering great design.

There's a financial administration side too: sending and chasing invoices, monitoring project cash flow, reconciling in Xero, and keeping an eye on budgets.

Day to day, you'll be maintaining trackers in Excel, spotting problems before they become problems, taking ownership of outstanding tasks, and looking for ways to make our administrative processes better.

What we're looking for

We care far more about how you work than what you already know about construction. The technical side — how a Building Control application works, what a Party Wall Surveyor does — we'll teach you. What we can't teach is drive.

We're looking for someone who is:

• Highly organised and methodical
• Self-motivated and able to work independently
• Naturally proactive, with a strong sense of urgency
• Reliable and disciplined
• Comfortable managing multiple projects and competing priorities
• Confident communicating with clients and professional consultants
• Commercially aware and comfortable working with numbers
• Excellent with Excel
• A strong team player who actively looks for ways to support others
• Customer-focused, with a professional telephone manner

Experience in construction, architecture, property or project coordination would be an advantage, but it's not essential — we're hiring for the person, not the CV.

This role also has real room to grow. As you build your knowledge of our projects and processes, there's a clear path toward a broader operations role for the right person.

Plan It UK, Leigh House, 7 Station Approach, Bexleyheath, DA7 4QP — www.planituk.co.uk