Project Officer (Complaints)

ESSENTIAL EMPLOYMENT LTD; West of England; On-site; GBP 22,000 - 31,000; Full time

Job summary

ESSENTIAL EMPLOYMENT LTD in Bristol is seeking a Project Officer (Complaints) on a temporary basis. The role pays £19.37 per hour PAYE and focuses on investigating and resolving complex housing condition and disrepair complaints, building accurate case histories and timelines.

You will gather evidence, liaise with operations and stakeholders, and craft clear, evidence-based responses within agreed timescales, while delivering high standards of customer service and identifying learning to improve

Qualifications

• Analytical and problem-solving skills required.
• Strong attention to detail and accuracy in case work.
• Excellent customer service prioritising resident needs.

Responsibilities

• Investigate and resolve complex housing condition and disrepair claims.
• Gather and analyse evidence to build accurate case histories and timelines.
• Prepare clear, evidence-based responses to complaints within timescales.
• Identify learning opportunities from complaints to improve services.

Skills

Analytical skills

Problem-solving

Attention to detail

Customer service

Job description

Project Officer (Complaints) needed in Bristol

This is a temporary role and the rate is £19.37ph PAYE

The reference number is: 5309115

The successful candidate will play a key role in investigating and resolving complex housing condition and disrepair claims, conducting detailed enquiries across a range of housing, repairs and customer service systems to establish accurate case histories and factual timelines.

They will gather and analyse evidence, liaise with operational teams and stakeholders, and prepare clear, comprehensive and evidence-based responses to complaints within agreed timescales. The role requires excellent analytical and problem-solving skills, strong attention to detail, and the ability to manage a high-volume caseload while delivering high standards of customer service. The successful candidate will also identify learning opportunities arising from complaints, contributing to service improvements and helping to ensure fair, thorough and transparent outcomes for residents.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.