Project Officer (Complaints)

Essential Employment; West of England; On-site; GBP 22,000 - 31,000; Full time

Job summary

Essential Employment is seeking a Project Officer (Complaints) for a temporary role in Bristol. You will investigate and resolve complex housing condition and disrepair claims, building detailed case histories and timelines from a range of systems.

You will gather and analyse evidence, liaise with operational teams, and prepare clear, evidence-based responses within agreed timescales, while handling a high-volume caseload and delivering excellent customer service. This is a PAYE role.

Qualifications

• Analytical thinker with strong problem-solving skills.
• Detail-oriented and able to manage multiple cases.
• Good communication with stakeholders and teams.

Responsibilities

• Investigate and resolve complex housing condition and disrepair claims.
• Gather and analyse evidence to establish case histories and timelines.
• Liaise with operational teams and stakeholders to prepare responses.
• Manage a high-volume caseload while delivering quality customer service.

Skills

Analytical thinking

Problem solving

Attention to detail

Stakeholder liaison

Job description

Project Officer (Complaints) needed in Bristol

This is a temporary role and the rate is £19.37ph PAYE

The reference number is: 5309115

The successful candidate will play a key role in investigating and resolving complex housing condition and disrepair claims, conducting detailed enquiries across a range of housing, repairs and customer service systems to establish accurate case histories and factual timelines.

They will gather and analyse evidence, liaise with operational teams and stakeholders, and prepare clear, comprehensive and evidence-based responses to complaints within agreed timescales. The role requires excellent analytical and problem-solving skills, strong attention to detail, and the ability to manage a high-volume caseload while delivering high standards of customer service. The successful candidate will also identify learning opportunities arising from complaints, contributing to service improvements and helping to ensure fair, thorough and transparent outcomes for residents.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.