Project Manager - Servicenow

Vallum Associates; Coventry; On-site; GBP 90,000 - 120,000; Full time

Job summary

Vallum Associates is seeking an experienced ServiceNow Programme Lead to steer large, complex engagements from design to delivery in the UK market.

You will provide technical leadership on ServiceNow platforms (ITSM/ITOM/ITAM), drive solution design, and oversee integrations and workshops to align with client objectives. Mentoring engagement managers and ensuring high-quality, value-driven outcomes is essential.

Qualifications

• 8+ years in Professional Services / ServiceNow Projects management.
• Certifications: CSA, CAD, CIS; PMP or Prince2 certifications preferred.
• Leads large engagements with technical leadership and customer guidance.

Responsibilities

• Lead large and complex engagements and delivery teams with technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and architectures aligned to long-term customer objectives and integrating AI into work processes.
• Conduct workshops, assess current-state processes, and define future-state technical solutions.

Skills

ServiceNow Project Management

ServiceNow Platform

ITSM

ITOM

ITAM

Platform Workflows

Solution Design

ServiceNow Integrations

Professional Services Management

ServiceNow Certifications

PMP/Prince2 Certifications

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.